Mercedes-Benz of Sacramento

They also sell Smart Cars! After waiting for over 7 months, I finally took delivery of my new 2016 Smart. This was the third vehicle purchased from Von Housens over the years. A After waiting for over 7 months, I finally took delivery of my new 2016 Smart. This was the third vehicle purchased from Von Housens over the years. A few hiccups along the way from ordering to delivery, but overall I was very happy with the experience. Sara Peschke was a joy to deal with, kept me up to date on the progress of the order and managed to arrange an additional discount off the final price through my insurance company in the end (one that I was completely unaware of!). More

Excellent customer service The schedule work performed on my Mercedes was excellently done on time .Your service representative and the rest of your service staff provide me wi The schedule work performed on my Mercedes was excellently done on time .Your service representative and the rest of your service staff provide me with excellent customer service. More

Service B Services were prompt - no waiting - and very courteous staff. Car cleaned and running great. Communication regarding additional costs, and time of p Services were prompt - no waiting - and very courteous staff. Car cleaned and running great. Communication regarding additional costs, and time of pickup was also great. More

"My seats were stuck on moving forward and backwards" My experience working with Efrain is always excellent. He is always very pleasant and makes me feel good about being an owner of a Mercedes Benz. Efra My experience working with Efrain is always excellent. He is always very pleasant and makes me feel good about being an owner of a Mercedes Benz. Efrain handled my seat problem just like a PRO. Sybil Eli More

New Windshield-New Door Handle The level of service from Sean Kerwin was excellent. I did have some concerns because my windshield was back ordered for 4-6 weeks, and the door handl The level of service from Sean Kerwin was excellent. I did have some concerns because my windshield was back ordered for 4-6 weeks, and the door handle also needed to be ordered. Both incidents required my calling the parts department to check on the status. Coincidentally, both products had "just" arrived prior to my calls. I relayed this to Sean & commented that there might be a communication break down between parts & service. Both were repaired without problems. I was given a loaner car both times, & was very appreciative, however the first car had a very bad stale cigarette odor. More

Great job and great customer service My car broke down and Mercedes took care of me and my transportation needs. Love that I can always count on them. I had some interior molding issues My car broke down and Mercedes took care of me and my transportation needs. Love that I can always count on them. I had some interior molding issues and again they worked with me to provide me great assistance. More

Great Service Always receive excellent service. Technicians are competent, and I know the service is being performed correctly.. Proud to be a customer. will defini Always receive excellent service. Technicians are competent, and I know the service is being performed correctly.. Proud to be a customer. will definitely have my Mercedes here. More

Great service. Thank you Wish there was a dealer closer to our home. We will recommend your dealership as often as possible to our friends and family. Thank you Wish there was a dealer closer to our home. We will recommend your dealership as often as possible to our friends and family. More

Great experience Your time is valued in terms of checking.you in and out. In addition to your perceived problems other areas are checked in terms of manufacturing warr Your time is valued in terms of checking.you in and out. In addition to your perceived problems other areas are checked in terms of manufacturing warranties etc. Courteous drop offs and pick ups are available as needed. More

2010 s550 My service guy Mike was great very knowledgeable very knowledgeable of his job everyone else was very friendly I had a great experience I would reco My service guy Mike was great very knowledgeable very knowledgeable of his job everyone else was very friendly I had a great experience I would recommend your dealership to any Mercedes-Benz owner More