Mercedes-Benz of Sacramento

Von Housen Sacramento has excellent customer service in all departments I interact with, sales, service and finance and that is why I have been a customer for over 30 years. Customer service and car safety all departments I interact with, sales, service and finance and that is why I have been a customer for over 30 years. Customer service and car safety and performance are my most important deciding factors. I was considering a different brand. I was not currently interested in ending my lease early nor looking forward to sitting in a dealership all day negotiating. Thomas Lee called me over 5 months earlier than my lease was up and presented me with my options. I had a price in mind I was willing to spend. and was not going to exceed. Thomas and Ken Sammut made that happen. I never had to leave my house. The deal was made with a few short phone calls. Thomas brought me a loaner and picked up my previous lease that same day. I never had to leave my home. Without that personal customer service, I probably would have spent the next 5 months researching other brand options. More

I have been a client of this dealership since 2007. I have been given nothing less than excellent service by ALL that I have encountered. GREAT JOB!!!! have been given nothing less than excellent service by ALL that I have encountered. GREAT JOB!!!! More

Great experience. Jack was really knowledgeable and kind. Jack kept me well informed as promised. Will not hesitate to return when Mercedes service is needed. kind. Jack kept me well informed as promised. Will not hesitate to return when Mercedes service is needed. More

My service experience was very good. Was greeted on arrival, soon after met with my service advisor Efrain. He took care of my service needs provided loaner, time my vehicle would be ready and it was r arrival, soon after met with my service advisor Efrain. He took care of my service needs provided loaner, time my vehicle would be ready and it was ready when he said. More

I’ve only been to the service department Jason’s Herber is great in all respects called you back tells you what’s going on when it’ll be done how much do service calls etc. etc. is great in all respects called you back tells you what’s going on when it’ll be done how much do service calls etc. etc. More

Excellent customer service! Very friendly and helpful answered all my questions and got me in my dream car! Thank you guys so much just amazing! answered all my questions and got me in my dream car! Thank you guys so much just amazing! More

The service that I had done was to have a key Made and the service was good thank you the person who helped me was great the service was good thank you the person who helped me was great More

Staff is always so friendly. Efrain is the best service advisor!!! I’ve been working with him for ten years. Thank you for great service. advisor!!! I’ve been working with him for ten years. Thank you for great service. More

Had my car in, for service & passenger airbag recall on 6/14. Today, 6/19, the the Airbag pop-in, fell to the floor. There’s also a 14 in gap or the top of the airbag compartment cover. Called the deale 6/14. Today, 6/19, the the Airbag pop-in, fell to the floor. There’s also a 14 in gap or the top of the airbag compartment cover. Called the dealership service dept, TWO WEEKS I have to wait, before they’ll fix THEIR mistake. Not pleased. I've owned my car for 13 months, now. I’ve had it in the the service department a number of times. NONE of them have ended in a positive experience. More

Kept me informed of costs and time needed was available when promised rides were offered to and from service center waiting area cool and comfortable when promised rides were offered to and from service center waiting area cool and comfortable More