Mercedes-Benz of Sacramento

I was well taken care of. Unfortunately the new part was defective, so they were not able to do the work. The part has been re-ordered. Most of this survey does not apply.... Matthew Milligan in the servi defective, so they were not able to do the work. The part has been re-ordered. Most of this survey does not apply.... Matthew Milligan in the service department ( you do not have him listed) gets 5 stars for how he handled it. More

Too much money only for checking, no parts change and no tags put it in the car for our record to count next millage for next service tags put it in the car for our record to count next millage for next service More

I give it 2 stars only because 1 item was fixed, otherwise it would be 1 star. Was told van would done in 2-3 days it took almost 2 weeks. The floor was never fixed the very anoying rattle is the otherwise it would be 1 star. Was told van would done in 2-3 days it took almost 2 weeks. The floor was never fixed the very anoying rattle is the same The rear van light still comes out of cavity My van was driven over 180 miles during the stay at the shop and returned dirty and with an empty fuel tank! Had to contact my sales person Loren to find out what was going with the van... Disappointing experience! More

The cashier was rude and incompetent. She charged the wrong amount to my card and caused me to have to wait to be assisted by another person. wrong amount to my card and caused me to have to wait to be assisted by another person. More

Great! They worked us in to have our van serviced while we were traveling. David Rose was great at being up front and keeping me updated. we were traveling. David Rose was great at being up front and keeping me updated. More

A mechanic stated that none of the modules were reset after my new battery was installed. Called several times to speak with the technician with no response. after my new battery was installed. Called several times to speak with the technician with no response. More

This is my second car I bought from them and have nothing but good things to say about them. I got a good deal and was treated like a king. but good things to say about them. I got a good deal and was treated like a king. More

Excellent support helping coordinate a purchase that involved shipment and title of our vehicle out of state. Throughout the process, every team member demonstrated exquisite customer orientation, supp involved shipment and title of our vehicle out of state. Throughout the process, every team member demonstrated exquisite customer orientation, supporting us through the entire process. More

Tim Snider was the best to work with. Fast, efficient and a great listener. I’ll buy another car from him when the time comes. Everyone worked together to make the sakes process painless! and a great listener. I’ll buy another car from him when the time comes. Everyone worked together to make the sakes process painless! More

Been a pleasure working with my service advisor David Rose he addresses my problems and keeps me on the road without a hitch. Thank you Rose he addresses my problems and keeps me on the road without a hitch. Thank you More