Mercedes-Benz of Sacramento

I did a lot of research on different SUV’s. Out of the various local dealerships, Kevin was the only salesperson who did not pressure me into buying a car. In fact, his hands off style, sharing strictly h various local dealerships, Kevin was the only salesperson who did not pressure me into buying a car. In fact, his hands off style, sharing strictly his knowledge of MB cars was the sole reason I decided to lease through MB. He is definitely a strong asset to your sales team. More

Customer service was far better in the past and it was always a pleasure doing business at this location. I've worked with Mike Gallagher over the past few years and he's so great. But, during my last v always a pleasure doing business at this location. I've worked with Mike Gallagher over the past few years and he's so great. But, during my last visit a new service agent, a man named Sean who I don't see listed below, rudely insisted my car needed a series of costly services and when I pointed out that couldn't be possible, seeing as I'd had those things done earlier, the service representative refused to look at my service record. I dropped my car off at 9am and was told that the routine service I'd scheduled would take a few hours, but after not receiving a call all day, I was told that the WRONG repairs had been done to my car and that it would take an additional day for the correct service to be completed. When I came in to get my car, the following afternoon, the service agent was dismissive and told me, "I know you didn't want to pay all of that money for those other repairs, but you'll have to get them sometime!" Also, while waiting to pay for my service, two of the salesmen were loudly yelling back and forth with four letter words, for everyone to hear. I hate to sound uppity, but this just wasn't how things used to be, even just a year ago, at this dealership. It was so welcoming and pleasant, and everything was classy - kind of like you'd expect a luxury car dealership to be, you know? FYI: Since I don't see Sean listed below, I'm rating Michael Gallagher and John Liu, who are both excellent to work with. Also, because my services included a recall repair and a warranty-covered maintenance, I listed a good score for pricing. More

The service is wonderful. They are always timely and professional. I appreciate THEIR HONESTY. It aides in the Love Hate Relationship with my Daugher's wheelchair van. At build was $57,000 at sale was $ professional. I appreciate THEIR HONESTY. It aides in the Love Hate Relationship with my Daugher's wheelchair van. At build was $57,000 at sale was $72,000 for a Crew 170"high ultimately. Provided all the documents for the $1000 rebate for a wheelchair van modification Directly to Mercedez Corporate and it was never Honored. What can I say, I Value the integrity of those working and in the Service Dept. More

Overall, great customer! I’ve been a Mercedes-Benz owner for about 2 years and I've had nothing but great customer service every visit. for about 2 years and I've had nothing but great customer service every visit. More

Leon was a great salesman!! He was kind, professional and very knowledgeable for gay was needed! I LOVE GREAT SERVICE! However, I still haven’t received a notice for my first billing due on October 24th, s very knowledgeable for gay was needed! I LOVE GREAT SERVICE! However, I still haven’t received a notice for my first billing due on October 24th, so I had to call and get info! The fact that you all emailed me a $14.00 invoice for the loaner car without calling me or notifying me in person when I turned the car in was very tacky! More

Service receiving is still very efficient while the department remains under construction. Service Manager, Michael Gallagher, always takes excellent care in overseeing maintenance and repairs of my v department remains under construction. Service Manager, Michael Gallagher, always takes excellent care in overseeing maintenance and repairs of my vehicle, while keeping me informed and updated through the process. More

It would be nice if someone would explain to the customer what their procedures are when you arrive.I have a older model and the service manager didn’t seem to care about some of my issues. what their procedures are when you arrive.I have a older model and the service manager didn’t seem to care about some of my issues. More

Our on line sales man did everything he could to help us decide on the car we purchased. First time we have purchased a car without seeing and driving it. Paid off. We really love the car. decide on the car we purchased. First time we have purchased a car without seeing and driving it. Paid off. We really love the car. More