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Mercedes-Benz of Sacramento
Sacramento, CA
2,815 Reviews
Mercedes-Benz of Sacramento is a “Golden Rule” company. We dedicate ourselves to world class customer service in an environment of trust, dignity and fun! It is our mission to provide every driver who comes in not only as a customer, but as if you were a guest of a five-star hotel. At Mercedes-Benz of Sacramento we’re here to help you.
As your local luxury Mercedes-Benz auto dealer, Mercedes-Benz of Sacramento, is proud to provide new and pre-owned Mercedes-Benz parts and accessories, with service to our guests in Arden, Rancho Cordova, Citrus Heights, North Natomas, Elk Grove and the greater Sacramento.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,815 reviews
October 06, 2020
Worse dealership so far I have visited. Pathetic customer service. no value of your business. Left my car for service a and sunroof replacement came back to pick up the car on Saturday around 5pm and they t service. no value of your business. Left my car for service a and sunroof replacement came back to pick up the car on Saturday around 5pm and they told me to come back on Monday to pick it up. I already spoke with service advisor he already told not to worry he will ask someone to leave the key with sales department. Sales department manager was such a loser. He was so rude and just wandering here and there I called him couple of time and he just avoided me. More
by Nikhil Kumar
Verified CustomerEmployees Worked With
Dave Rose
October 04, 2020
Very professional and friendly service. I appreciated Thomas Lee helping me and letting me know what I needed to do to get into the car I want. Hopefully in the next few months I will be ready Thomas Lee helping me and letting me know what I needed to do to get into the car I want. Hopefully in the next few months I will be ready More
by SLOEMOSHUN
Employees Worked With
Efrain Vasquez, Thomas Lee
October 01, 2020
Really liked how sales person Kevin gave us the vip treatment and how sales manager Brian treated us like family when he negotiated our deal! treatment and how sales manager Brian treated us like family when he negotiated our deal! More
by dholmez
Employees Worked With
Brian Lonchar, Jodi Palmer, Kevin Franks
October 01, 2020
Efrain is such a great and patience person. He's accommodates me to make sure all my needs are met with the services that is needed for my vehicle. Even more so since this pandemic has occurred. accommodates me to make sure all my needs are met with the services that is needed for my vehicle. Even more so since this pandemic has occurred. More
by California
Employees Worked With
Efrain Vasquez
September 30, 2020
Excellent customer service. The process was very very smooth. Ease of application completion was amazing. Communication throughout the whole process was excellent. Kudos to Loren Wilson he was excellent. smooth. Ease of application completion was amazing. Communication throughout the whole process was excellent. Kudos to Loren Wilson he was excellent. More
by mujeeb0
Employees Worked With
Loren Wilson
September 30, 2020
Very friendly staff. The construction is annoying and the lot is very crowded. Overall even with the annoying layout the experience was acceptable and we will go there again. lot is very crowded. Overall even with the annoying layout the experience was acceptable and we will go there again. More
by JCLARK36
Employees Worked With
Julie Garcia, Dave Rose
September 30, 2020
Great staff in the service department! Very understanding and accommodating even when you drop off your car without an appointment at 7:30 in the morning. Thank you understanding and accommodating even when you drop off your car without an appointment at 7:30 in the morning. Thank you More
by DMJCHRISTENSEN
Employees Worked With
Mike Gallagher
