Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a Review

Mercedes-Benz of San Antonio

San Antonio, TX

Overview
Employees
Reviews
Vehicles
4.7
529 Reviews
You deserve to travel through San Antonio in complete style, comfort and luxury. That’s why you deserve a new Mercedes-Benz. Mercedes-Benz of San Antonio is here to provide Texas drivers with the Mercedes-Benz sales, service and financing they need to upgrade their time on the road, day after day. As a member of the award-winning family-owned and -operated Northside Auto Group, our Mercedes-Benz dealership in San Antonio, TX, is backed by more than 35 years of experience in the automotive business to ensure you enjoy every moment you spend here. Command your journeys with confidence when you lease or finance a new Mercedes-Benz GLC or Mercedes-Benz GLS SUV. If you’re ready to drive home in a new Mercedes-Benz C-Class Sedan, our Mercedes-Benz finance experts are here for you. We’ll go over our Mercedes-Benz lease offers and help you value your trade-in if you’re looking to move on from your current vehicle. You can even apply for Mercedes-Benz financing online before you visit our San Antonio Mercedes-Benz dealer!
Contact Dealership
View Awards

9600 San Pedro Ave

San Antonio, TX

78216

Directions

By Type

Showing 529 reviews

June 09, 2024

Always pleasant and truthful. I took my grandson in with me and they were very welcoming to him as well. More

by TINACULLETONRN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Martin in Service Department
Report | Print
Jun 10, 2024 -

Mercedes-Benz of San Antonio responded

Tina, Thank you for your service review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Chris Martinez General Manager

June 09, 2024

Sales manager said he would take $500 off price . He was over written by the GM so that's why I give the low score . If one of your managers says they will do $500 off the GM should of honored it per More

by mikestone1207
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Mark De La Fuente
3.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Lauer
3.0
This rating includes all reviews, with more weight given to recent reviews.
Laura Martinez
3.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Martinez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : My finance guy did an exceptional job I don't see his name but he was friendly and nice good experience in finance.
Report | Print
Jun 11, 2024 -

Mercedes-Benz of San Antonio responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Chris Martinez General Manager

June 08, 2024

Service was great and did not take long at all. Will gladly take it in without hesitation at all. More

by caauces
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Louis Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Laura Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 09, 2024 -

Mercedes-Benz of San Antonio responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Mercedes-Benz of San Antonio. Chris Martinez General Manager

June 08, 2024

Ryan was truly professional taking care of home delivery of my new vehicle needs. Thank you, Ryan More

by boonna49
Recommend Dealer
Yes
Employees Worked With
Chris Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan Williams
Report | Print
Jun 09, 2024 -

Mercedes-Benz of San Antonio responded

Thank you so much for your excellent review! We are so glad Ryan had the opportunity to work with you and thrilled that you found your experience with us here at Mercedes-Benz of San Antonio to be positive. Please don't hesitate to reach out if you need anything else. Chris Martinez General Manager

June 08, 2024

Bryce Crawford is a great service writer. He kept in touch with me throughout the servicing of my ML. I came in for an oil change and $5,600 later my car feels brand new. I’ll recommend Bryc More

by robij333
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Did not deal with any of them.
Report | Print
Jun 09, 2024 -

Mercedes-Benz of San Antonio responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Bryce here at Mercedes-Benz of San Antonio. Chris Martinez General Manager

June 08, 2024

Excellent service! Mercedes of San Antonio never disappoints. Wouldn’t trust anywhere else to service my car. More

by SAENUNEZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Jordan
Report | Print
Jun 09, 2024 -

Mercedes-Benz of San Antonio responded

Thanks for sharing your thoughts about your experience with Mercedes-Benz of San Antonio. We appreciate your business and hope to see you again soon! Chris Martinez General Manager

June 08, 2024

Excellent customer service and support throughout the process. Status and updates were provided and timely. More

by luciousbaker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Otto
Report | Print
Jun 09, 2024 -

Mercedes-Benz of San Antonio responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Mercedes-Benz of San Antonio! Chris Martinez General Manager

June 08, 2024

My service technician Javier Perez was excellent! He made sure I was well taken care of, he went above and beyond. My only complaint is that I was given an electric car for my rental vehicle again. I More

by MISSYPIE40
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Javier Perez at Service Department
Report | Print
Jun 09, 2024 -

Mercedes-Benz of San Antonio responded

Thank you so much for your kind words for Javier and for taking the time to leave us this wonderful feedback! Chris Martinez General Manager

June 08, 2024

Fantastic service department from Devin Ramirez. Incredible follow thru and fast service. Access to a loaner car could be faster but nevertheless still efficient. Thank you! More

by SAGirl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Devin Ramirez
Report | Print
Jun 09, 2024 -

Mercedes-Benz of San Antonio responded

Thank you for choosing Mercedes-Benz of San Antonio. Your feedback and rating mean a lot to us. We're glad Devin was able to help, and we hope to see you again! Chris Martinez General Manager

June 07, 2024

The team is very professional and corteous. The went the extra mile to make me confortable. More

by EGBERTLEBLANC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Javier Perez
Report | Print
Jun 09, 2024 -

Mercedes-Benz of San Antonio responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Mercedes-Benz of San Antonio. Chris Martinez General Manager

1
...
24
25
26
...
53