Mercedes-Benz of San Antonio - Service Center

Had a service done to my dash cam/driver assist functions. I was assigned to Mr. Francisco “Paco” Gonzalez. He was extremely professional, proficient and efficient. After recording the symptoms functions. I was assigned to Mr. Francisco “Paco” Gonzalez. He was extremely professional, proficient and efficient. After recording the symptoms of my problem in as much detail as he could, he told me how they would proceed in diagnosing and fixing the problem, and the window of time he estimated it would take. He was ‘no nonsense’ about the process MB uses and how he’d keep me apprised at every step. My car was diagnosed and repaired quicker than we’d estimated! Mr. Gonzalez provided me a detailed account of the problem and what was required to fix it. I had no clue at the outset that it was a dash cam problem. All my driver assist sensors suddenly stopped working. He explained how the systems work together, what happened, and how they repaired it. What I appreciate the most is his willingness to push information. That relieves a lot of stress and consternation. Would definitely work with him again should the need arise. More

Great customer service and convenient location makes this dealership easy to work into your car ownership routine. dealership easy to work into your car ownership routine. More

I cannot say enough positive things about my experience working with Paco, my service manager. Working with a service manager truly makes all the difference in your experience with a brand, and Paco exempl working with Paco, my service manager. Working with a service manager truly makes all the difference in your experience with a brand, and Paco exemplifies what excellent customer service is all about. Over the years, he has consistently demonstrated an exceptional level of knowledge, integrity, and professionalism that has made my relationship with the Mercedes brand nothing short of amazing. Paco goes above and beyond to not only advise me on the best care for my vehicle but also make thoughtful recommendations to keep me safe and ensure the longevity of my car. Trust is such an important factor in these relationships, and I can always count on Paco to be honest and transparent with me, which is invaluable. His customer service is also top-notch. He’s always efficient in scheduling appointments and ensuring that I’m in and out in a timely manner, minimizing any disruption to my work and patient schedule. Paco truly understands the balance between providing excellent service and respecting his customers' time. I am incredibly grateful for his dedication and professionalism over the years, and I can confidently say that he has made my entire experience with Mercedes exceptional. Thank you, Paco, for your outstanding service—your commitment to excellence does not go unnoticed! More