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Mercedes-Benz of San Antonio - Service Center

San Antonio, TX

4.0
102 Reviews
Call Service Center (210) 920-3235

102 Reviews of Mercedes-Benz of San Antonio - Service Center

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April 26, 2024

I was greeted when I arrived and was taken care of right away. I was in and out in less than 30 minutes. Great place to have work done on your Mercedes. Robert Castro was very professional as well as my s More

by david.m1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Castro
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Apr 29, 2024 -

Mercedes-Benz of San Antonio responded

Thank you for the kind words for Robert in our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Chris Martinez General Manager

Helpful
April 26, 2024

Cory was very professional in providing the service my MB needed. He kept me updated throughout the wait. More

by DMSANCHEZ48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cory
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Apr 29, 2024 -

Mercedes-Benz of San Antonio responded

Thank you for taking the time to share your thoughts on working with Cory. We're glad to hear he delivered such a great experience! Chris Martinez General Manager

Helpful
April 26, 2024

Did the job. It was delayed by 3-4 extra days than promised . I left my gym bag and garage opener in the loaner car. They never notified me and I tried to reach o More

by sok
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Martin florence
Report | Print
Apr 29, 2024 -

Mercedes-Benz of San Antonio responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide some additional information, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Chris Martinez General Manager

Helpful
April 25, 2024

Meghan was amazing! I haven’t always been happy with my service experience at your dealership but she changed all that!!! She epitomizes the service I expect from Merce More

by CAROLWALZ1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Meghan Oliver
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Apr 25, 2024 -

Mercedes-Benz of San Antonio responded

We are very happy to hear that Meghan provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Chris Martinez General Manager

Helpful
April 25, 2024

Great service, Tyler, is very attentive and professional! And over all very satisfied service technicians More

by GJZGGOMEZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler service department
Report | Print
Apr 26, 2024 -

Mercedes-Benz of San Antonio responded

Thanks for sharing your thoughts about your experience with Mercedes-Benz of San Antonio. We appreciate your business and hope to see you again soon! Chris Martinez General Manager

Helpful
April 25, 2024

Tyler Jordan is responsive, consultative and simply makes me trust the process. We have other brands of cars, and there isn't a service experience that even comes close. More

by SJACOBS7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Jordan
Report | Print
Apr 26, 2024 -

Mercedes-Benz of San Antonio responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Tyler and our team, and we look forward to working with you again. Chris Martinez General Manager

Helpful
April 25, 2024

I AM ALWAYS IMPRESSED WITH MY SERVICE ADVISOR GARY SAUTER. HE IS THE BEST. THAT IS WHY I CHOOSE TO PATRONIZE THIS DEARSHIP. More

by macl107jm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Sauter, Jesse Guerrero and Juan Figueroa
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Apr 26, 2024 -

Mercedes-Benz of San Antonio responded

Thank you for choosing Mercedes-Benz of San Antonio. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Chris Martinez General Manager

Helpful
April 24, 2024

Javier was very professional and attentive. He explained everything that needed to be done to my car; so he made it very easy to understand. More

by SMU6565
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Javier Perez
Report | Print
Apr 25, 2024 -

Mercedes-Benz of San Antonio responded

Thank you for your business and this review. We're happy to hear Javier was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Chris Martinez General Manager

Helpful
April 24, 2024

Martin Flores is amazing. Professional, courteous and very helpful. He makes every part of the service easy. More

by SRRAM316
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Martin Flores, service
Report | Print
Apr 25, 2024 -

Mercedes-Benz of San Antonio responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Martin and our team, and we look forward to working with you again. Chris Martinez General Manager

Helpful
April 24, 2024

Excellent Mercedes Benz car dealership and car service department in all areas that are measurable. More

by JSARLES1301
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Louis Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler Jordan
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Apr 25, 2024 -

Mercedes-Benz of San Antonio responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Chris Martinez General Manager

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