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Mercedes-Benz of San Antonio - Service Center

San Antonio, TX

4.7
342 Reviews

342 Reviews of Mercedes-Benz of San Antonio - Service Center

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June 22, 2024

Great customer service. Service department was excellent, courteous, and very knowledgeable. Answered very question I asked without delay. More

by rgspursfan94
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris at service department.
Jun 22, 2024 -

Mercedes-Benz of San Antonio responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Chris Martinez General Manager

June 22, 2024

Due refund and it took over a week to cut me a check. Too long. More

by RJELIZONDO43
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paco Gonzales
Jun 22, 2024 -

Mercedes-Benz of San Antonio responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, feel free to contact us at your convenience. Chris Martinez General Manager

June 22, 2024

My advisor, Bryce was exceptional in getting my issues resolved. I was very pleased with his customer service. More

by alanwarren26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Waleed Al Qahtani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 24, 2024 -

Mercedes-Benz of San Antonio responded

It has been a pleasure serving you. Quality customer service is always our top priority, and we're happy Bryce met your expectations. Thank you for choosing Mercedes-Benz of San Antonio; we look forward to having you as a valued customer for many years! Chris Martinez General Manager

June 21, 2024

The service is so good. Paco, our service advisor is excellent. Very professional and knowledgeable. Always a ply to deal with Mercedes Benz of San Antonio. More

by GARCIAFAMILY601
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Francisco Gonzales
Jun 22, 2024 -

Mercedes-Benz of San Antonio responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Chris Martinez General Manager

June 21, 2024

I agree with the maintenance department. It makes me feel relieved. Keep working hard,good More

by fenglin0123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ricky Gonzales
Jun 22, 2024 -

Mercedes-Benz of San Antonio responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Chris Martinez General Manager

June 21, 2024

Martin, our service advisor, consistently prioritizes customer satisfaction, distinguishing himself from other service advisors. We love his attention to customer needs as well as our expensive cars. More

by gilcerros
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Martin—Service department
Jun 22, 2024 -

Mercedes-Benz of San Antonio responded

Thank you for choosing Mercedes-Benz of San Antonio. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Chris Martinez General Manager

June 21, 2024

This was my first time bringing a car to Mercedes dealership. My advisor, Javier Perez, was so helpful and professional. He explained how long it would take and the cost involved up front so I could More

by BRANDYPAVLIK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Lauer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service Deoartment- Javier Perez
Jun 22, 2024 -

Mercedes-Benz of San Antonio responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Mercedes-Benz of San Antonio. Chris Martinez General Manager

June 20, 2024

Tyler stands out as the most impressive part of the service experience. Kudos to the service center as well as it is always one and done. No need to return to tune up the work done b More

by ACENTUSA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler in service
Jun 22, 2024 -

Mercedes-Benz of San Antonio responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Chris Martinez General Manager

June 19, 2024

Bryce explained everything well and was able to answer all my questions. He communicated very well and handled everything nicely. More

by kevinkwhitehurst
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryce
Jun 19, 2024 -

Mercedes-Benz of San Antonio responded

Thank you so much for your excellent review, Kevin! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Mercedes-Benz of San Antonio to be a positive one. Please don't hesitate to reach out if you need anything else. Chris Martinez General Manager

June 19, 2024

The people are always helpful and courteous. The service is always excellent! Professionalism all around. More

by CALANDREA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Caley
Jun 20, 2024 -

Mercedes-Benz of San Antonio responded

Thank you for choosing Mercedes-Benz of San Antonio. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Chris Martinez General Manager

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