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Mercedes-Benz of San Antonio - Service Center
San Antonio, TX
349 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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Workmanship
Service Time
Service Communication
349 Reviews of Mercedes-Benz of San Antonio - Service Center
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May 24, 2024
Quality of repair service is very good. Meghan Oliver is professional and knowledgeable. Communication from the Service Dept regarding scheduling shuttle for pick up and notification of t Meghan Oliver is professional and knowledgeable. Communication from the Service Dept regarding scheduling shuttle for pick up and notification of the progress and timing of repair completion is poor. I had to initiate phone calls and often waited hours for any return message if I got any at all. More
by KOSUBK
Verified CustomerEmployees Worked With
Service Dept
May 23, 2024
Rude, long wait time and poor communication, bad mechanics that broke my car and now saying it was already broken. Started with simple oil change. mechanics that broke my car and now saying it was already broken. Started with simple oil change. More
by PATRICIABASKETTE
Employees Worked With
Martin
May 23, 2024
There is absolutely nothing negative I can say about my purchase experience. There was No pressure, Rolando was so kind and understanding about what I needed in a vehicle. I will definitely come back when purchase experience. There was No pressure, Rolando was so kind and understanding about what I needed in a vehicle. I will definitely come back when it is time to trade in and get a new one. You get what you pay for at this dealership. If I could give them 200 stars I would. More
by morticia3388
Employees Worked With
May 23, 2024
My new service rep, Javier Perez, was very knowledgeable, polite and professional. He kept in touch via phone or text throughout the process. My previous annual appointments consisted of being without my c polite and professional. He kept in touch via phone or text throughout the process. My previous annual appointments consisted of being without my car for 3 to 4 days for same service, which was very frustrating. He had my car picked up, serviced and brought back within a day and a half. Also, my valet driver, Ricardo, was also professional, trustworthy and polite. More
by SYLVIAGFASCI
Employees Worked With
Javier Perez, Service Rep. and Ricardo, valet driver
May 22, 2024
I paid for a treatment for the leather seats and paint while in finance. Getting to the right person to schedule this was frustrating. Then the day I came for it, it wasn’t done. We had a language barrier while in finance. Getting to the right person to schedule this was frustrating. Then the day I came for it, it wasn’t done. We had a language barrier until someone came who spoke both Spanish and English. I still don’t know if this treatment was done to my car because it didn’t look or feel different AND I never received a service paperwork showing me what was done. Still don’t know. More
by SARA1MAY
Employees Worked With
Don’t know service persons name
