Mercedes-Benz of San Antonio - Service Center

Great professionals and amazing customer service. Everyone who walks in is treated like same. All of my issues from the Mercedes App was addressed and resolved with the exception of one thing that’s Everyone who walks in is treated like same. All of my issues from the Mercedes App was addressed and resolved with the exception of one thing that’s still pending, which is the service section still showing past due even after it was reset. Looks like I have to drive down there physically for that to be fixed. Wished it was done whenever I raised that concern. More

I would recommend this center for service. However, I feel like some staff could use work on their customer service skills. When I arrived for my scheduled appointment, technicians were around However, I feel like some staff could use work on their customer service skills. When I arrived for my scheduled appointment, technicians were around the garage but no one greeted me and processed to keep talking about weekend plans. My service advisor Martin was somewhat unhelpful during my process. He never returned my calls or text until late and then sent responses like "I don't handle loaners so I don't know how they work" which is okay to not know everything but I feel like I should have been directed to someone that did know instead of leaving my questions unanswered. No one wanted to help take out and install my son's car seat which I was told I would have help with when I first scheduled the appointment. Brianna and the lady handling curtesy vehicles were the only helpful representatives. More

Tyler as always is an amazing advisor. I think if he was to leave, I would go somewhere else I think if he was to leave, I would go somewhere else More

i have had several bad experiences with the dealership- multiple service issues- for windows not working, electrical issues on what i thought was a certified preowned vehicle. this was completely opposite multiple service issues- for windows not working, electrical issues on what i thought was a certified preowned vehicle. this was completely opposite of what i thought my Mercedes experience was going to be.. ive called in to speak with someone several times, with no returned phone call More

Great customer service, very friendly. And fully explained what needs to be done with the car as it being served service. Keeping in touch with the customer on the timeline of the car be And fully explained what needs to be done with the car as it being served service. Keeping in touch with the customer on the timeline of the car being ready. More

They put our plates and washed my car. We were out of the dealership in 15 minutes. We were out of the dealership in 15 minutes. More

Martin, my service agent, is always on top of it. Thank you for always paying first-class attention to my car needs. Everyone is kind, helpful, and respectful in this location. Thank you for always paying first-class attention to my car needs. Everyone is kind, helpful, and respectful in this location. More

My service advisor, Martin Flores, is always helpful and professional. Repairs are performed in the estimated amount of time and status updates are provided along the way. Great service! professional. Repairs are performed in the estimated amount of time and status updates are provided along the way. Great service! More

I have purchase and never missed a service on a number of vehicles from MBofSA and my opinion has gone from stellar to non-referring from May to July of 2024. I had Service B performed along with: - The vehicles from MBofSA and my opinion has gone from stellar to non-referring from May to July of 2024. I had Service B performed along with: - The "routine" exorbitant spark plug change (even though I know better on pricing $700 for a spark plug change that is pressed on every customer that enters the service door) - Transmission mounts replaced - A Fuel Injection Service performed - Window track repaired I received the car back smelling of gas strongly. After it became overwhelming, the car went back and the gas tank and fuel pump had has puddled on them. MBofSA claimed a leak, it was obviously residual from the lines that had not been cleaned off after the injection service, but Tyler Jordan reports fuel injection service does not touch the fuel rail. You know what does touch the fuel rail? A spark plug replacement. I was charged $2,700 additional to the several thousand job I had picked up less than a month before. I chalked this up as a sign to now treat the dealership like others since a change in personnel had overwhelmed it in the past year. This was not able to be written off as a one-time thing anymore after my assistant took her CLA 250 in for Service B, was grotesquely visibly stared at by the men in the service bay (Mr. Wright not even trying to hide it). She gets a lot of looks, so no big deal, except for the fact that Service B includes a brake fluid check and correction, but instead she opted for and for some reason was allowed to pay for a brake fluid change $250+ that was already in the Service. Then she left the dealer after disregarding the disgusting staring and her brakes began to make a low rumble. The car went back and the brake pads that were "inspected" as part of the Service B had gone from .7mm, .8mm., .8mm, and .8mm to all the same except one nearly MISSING less than .1mm. MAGIC? For this reason they needed to replace all of the previously stellar pads AND THE ROTORS (it had not been enough time to damage a rotor, let alone pay for an entire brake system on the rear that was ADMITTEDLY "not inspected properly" and "missed by the tech". $1,400 later she got her car back. I will never recommend MBofSA again after sending countless customers there, it has, at least under Tyler Jordan, become a fleecing operation that is too much to swallow when you actually know cars. If I hadn't accompanied my assistant to the appointments, her car would have been reconstructed from the ground up for $92,000. Left surprised, but not surprised because it's just become one of the standard service bays you cannot trust one bit. More

Javier Perez is an excellent service adviser. It took a while; but since I have been assigned to Javier the stress of getting my car fixed is gone. He answers his phone, if not the first time he It took a while; but since I have been assigned to Javier the stress of getting my car fixed is gone. He answers his phone, if not the first time he calls back! He is professional and knowledgeable, seems to know my car and wants to help me get the most value from it! A real breath of fresh air for me! And, just in time. I learned early on that calling the servie dept would not work. I would call the dealership, get transfered to service and ask; some times beg for the person to stay on the line until a service advisor would answer; these people are busy but so am I. Thanks, Javier From this point on in the evaluaion is pre Javier! Why was there not an opportunity to evaluate the mangement of the service department? I have known Louis Garcia for long time, bought several cars from him, He is a rarea and valued asset to your organization! And walking through the service dept waiting area seeing me and asking me if he could. More