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Mercedes-Benz of San Diego

San Diego, CA

4.9
546 Reviews

4750 Kearny Mesa Rd

San Diego, CA

92111

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Showing 546 reviews

June 17, 2021

Everyone has gone over and above to make sure I’m happy with my new car, following up and the other employees at the dealership are super friendly. More

by WF
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim in finance: Francisco in maintenance
Jun 19, 2021 -

Mercedes-Benz of San Diego responded

Hi there, Thank you for your positive review. We are thrilled you had an excellent and an above and beyond experience with us here at Mercedes-Benz of San Diego. We hope you enjoy your new purchase and we look forward to your next visit.

June 16, 2021

Took too long for service man and service manager respond to my calls. Work done I didn't authorize . I am not happy with service or quality More

by Widget
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service man, service manager
Jun 16, 2021 -

Widget responded

Took 3 call for service man to respond to me &2 days. I approved the work over the phone. Told him do not do the tune up and oil change on my car. He still changed the oil in the car. Because i signed the estimate i was stuck paying for something i told him not tk do on the car at this time. The tune up was also on the form i signed. He did not to that. I have put 4 call into service manager. Starting 4 days ago. We spoke on the phone once we were disconnected as i was going into a dead sone. I have call back 2 x with no response from him. I feel i was taken advantage being an elderly woman.

Jun 16, 2021 -

Widget responded

I feel i was taken advantage of being an elderly wonam . Work was done on my car i did not authorize over the phone

Jun 16, 2021 -

Widget responded

I an not at all impressed with the poor service i received at this dealership

June 15, 2021

Thank you Dan Casey for gave us a best service!! We will Thank you Dan Casey for gave us a best service!! We will recommend to our friends and family to buy a car with him :) Marisa More

by Marisa
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Casey
Jun 16, 2021 -

Mercedes-Benz of San Diego responded

Thank you for the 5-star rating, Marisa. We are glad our team at Mercedes-Benz of San Diego provided you with an amazing experience. Let us know if you need anything else. Safe travels.

June 10, 2021

Ms. Trudy goes beyond to make sure the customer’s concerns have been addressed. Dropping off and picking up was great!!! Ms. Trudy made arrangements for a rental and was very understanding with faci More

by rodrir1982
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Trudy Hoffmann
Jun 12, 2021 -

Mercedes-Benz of San Diego responded

Thanks for the great feedback! We're so glad to learn you had a great experience and we know the future will yield equally great results.

June 10, 2021

Solid dependable service as always. Not inexpensive but sometimes there is no better way to spend money I guess. They have never let me down More

by bird
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Weaver
Jun 13, 2021 -

Mercedes-Benz of San Diego responded

Hi there, Thank you for your positive review and sharing your feedback. We are pleased you had a professional and helpful experience with our team here at Mercedes-Benz of San Diego. We are looking forward to your next visit.

June 08, 2021

this service center is awesome! they are very professional.i feel important when I walk in this place.maybe thell let me hang out in the lobby and watch TV all morning. More

by dav
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
35 year old slim latino sprinter machanic short black hair, Sean Weaver
Jun 09, 2021 -

Mercedes-Benz of San Diego responded

Hi there, Thank you for your positive review. We are pleased that our team were professional and made you feel important during your recent visit. Thank you for choosing Mercedes-Benz of San Diego and we look forward to working with you in the future.

June 06, 2021

Everything taken care of as scheduled in a timely manner with great customer service.. Alex was great to work with! All of my service was done and timely manner. More

by Aigasamoa
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex, Sean Weaver
Jun 08, 2021 -

Mercedes-Benz of San Diego responded

Thank you for the positive feedback! We are happy to know that you had a good experience with our Service Team at Mercedes-Benz of San Diego, and we hope that you will continue to choose us as your dealership!

June 03, 2021

Ross Benson is awesome. He is very attentive and I trust him to help me make the right decision. He is very efficient and keeps me appraised of what is going on. More

by robinrodger
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
My person is Ross Benson and he is awesome!! Always takes good care and makes good decisions.
Jun 03, 2021 -

Mercedes-Benz of San Diego responded

Hi there, Thank you for your positive review. We are so pleased that Ross is professional and attentive and provides you a pleasant experience. We look forward to assisting you again for any of your automotive needs. Thank you for choosing Mercedes-Benz of San Diego.

June 02, 2021

Super friendly and knowledgeable! No hassle buying and signing. Honestly the best car buying experience I’ve had. Every single employee was friendly and willing to help with any questions I may have had. More

by Kclouse76
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew
Jun 02, 2021 -

Mercedes-Benz of San Diego responded

Hi there, Thank you for your positive review. We are so pleased that you had such a pleasant and welcoming experience with our team here at Mercedes-Benz of San Diego. We hope you enjoy your new purchase and we look forward to your next visit for any of your future automotive needs.

May 31, 2021

Luke Morgan is great , hope your hand feels better soon, friendly knowledgeable service advisor and great overall experience , clean fast on time nit crowded service area More

by ronoskoui
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Luke Morgan
May 31, 2021 -

Mercedes-Benz of San Diego responded

That's wonderful to see! We are so happy to learn that Luke's knowledgeable and personable service made a positive impression on you. If there is anything else that Mercedes-Benz of San Diego can do for you, don't hesitate to let us know.

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