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Mercedes-Benz of San Diego

San Diego, CA

4.9
547 Reviews

4750 Kearny Mesa Rd

San Diego, CA

92111

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Showing 547 reviews

May 31, 2021

Luke Morgan is great , hope your hand feels better soon, friendly knowledgeable service advisor and great overall experience , clean fast on time nit crowded service area More

by ronoskoui
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Luke Morgan
May 31, 2021 -

Mercedes-Benz of San Diego responded

That's wonderful to see! We are so happy to learn that Luke's knowledgeable and personable service made a positive impression on you. If there is anything else that Mercedes-Benz of San Diego can do for you, don't hesitate to let us know.

May 31, 2021

The wait was longer than 20mins with an appointment, hard to get a hold of or personally speak to my advisor, and getting charged something I’m not aware of but getting it refunded and waiting for the refund More

by fmani69
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Weaver
Jun 01, 2021 -

Mercedes-Benz of San Diego responded

Hello, Your feedback is important to us and I would like to speak with you to learn more about what had happened during your recent service experience. Will you please contact me at YWong@penskeautomotive.com when you are available? Thank you. Best, Yee Wong Mercedes-Benz of San Diego Management Team YWong@penskeautomotive.com

May 27, 2021

SD Mercedes made my service and recall appointment quite easy. They had me in and out in 15 minutes with complementary use of a loaner car. More

by larrywaters
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Luke Morgan
May 27, 2021 -

Mercedes-Benz of San Diego responded

Hi Larry, Thank you for your positive review. We strive to ensure that we can assist our customers in a timely manner, therefore we are pleased to hear about your recent experience. Thank you for choosing Mercedes-Benz of San Diego and we look forward to your next visit.

May 26, 2021

Fast and great service also very friendly and very helpful very knowledgeable a very pleasant experience all around also like to thank Mustagh for his help More

by Robert
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Weaver
May 26, 2021 -

Mercedes-Benz of San Diego responded

Robert, thank you for the positive feedback! We are happy to know that our team was helpful, especially Mustagh. We value your business at Mercedes-Benz of San Diego!

May 25, 2021

Mike Romano is always helpful and friendly. Their processes are also efficient. Only negative is the length of time it took to complete my service, recall and full detail. They had my car for almost More

by cbeall858
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Romano
May 25, 2021 -

Mercedes-Benz of San Diego responded

Hi there, Thank you for your positive review. It pleases us to hear that Mike was helpful, friendly and efficient. We appreciate your feedback about the timing of of your service. At Mercedes-Benz of San Diego we hope to see you again.

May 24, 2021

Joshua Bailey, Service Consultant is always quick to help and keeps you informed of progress. Weather it's a simple task like fixing a dented rim from a pothole, or something wrong with my engine and he need More

by Brycesoto
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Josh Bailey
May 24, 2021 -

Mercedes-Benz of San Diego responded

Hi Bryce, thanks for the positive review! We can't tell you how nice it feels to hear that Joshua went above and beyond to make sure your experience was a memorable one. We look forward to hearing from you again, and please contact us if you ever need anything regarding your vehicle!

May 23, 2021

Scheduling with Mercedes Benz of San Diego was easy. They were able to get the vehicle on the schedule and had the service completed in a timely manner. Working with service advisor Collette Conners is a ple More

by Joelamckinney
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Collette Conners
May 24, 2021 -

Mercedes-Benz of San Diego responded

Thank you for the positive feedback! We are happy to know that you had a good experience with our Service Department and to know that Collette was helpful! We value your business at Mercedes-Benz of San Diego!

May 21, 2021

Alex Teeter is a great adviser. He takes care both of our Mercedes cars. I always come back to him. He gave us what need to be repaired and what were necessary. More

by pvohariwatt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Advisor Alex Teeter, Sean Weaver
May 22, 2021 -

Mercedes-Benz of San Diego responded

Thank you for your loyal business! We are glad to hear Alex is always there to help you. We are glad you are satisfied with your repairs. Come back and see us at Mercedes-Benz of San Diego for any future service needs.

May 16, 2021

Mike Romano, customer service and the team of mercedes is always performs their job in an outstanding manner, courteous, helpful in any aspect of request, prompt at all times... Keep up the good job. More

by cmlapid2003
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Weaver
May 17, 2021 -

Mercedes-Benz of San Diego responded

Thank you for taking the time to write a review! We’re thrilled to hear you were pleased with the high level of customer service with Mike. We appreciate the positive feedback, and we are looking forward to seeing you in the future at Mercedes-Benz of San Diego!

May 13, 2021

Salah Jaagoub he the best sales . He very nice service . Would come back see him again for my daughter car next ! He show me how ride my new car ... very happy .. thanks for service ! More

by Kelly
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Weaver
May 14, 2021 -

Mercedes-Benz of San Diego responded

Hi Kelly, thanks for the great review for Salah! We're happy to know you had a great experience. Congratulations on your new vehicle! We hope you love it.

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