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Mercedes-Benz of San Juan
San Juan, TX
423 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 423 reviews
January 03, 2020
Joe was very helpful in explaining regarding the cars items! We we told that it was inspected for certification Sad to say the filter box for interior air was broken and the old filter was still cars items! We we told that it was inspected for certification Sad to say the filter box for interior air was broken and the old filter was still intact! I blame the service department not doing their job! What else did they not do? Oil change and other fluids? Not impressed! There should be a check list and sign by the mechanic! David Langseth More
by Langsd1969
Employees Worked With
Joe Franco
Helpful January 02, 2020
For it been my first time there, they did good work. I was pleased how Wendy handled things and treated me with courtesy, respect, and professionalism. was pleased how Wendy handled things and treated me with courtesy, respect, and professionalism. More
by Julian O.
Employees Worked With
Sam Tijerina, Wendy Vazquez, Joe Trevino
January 01, 2020
Excellent Service Excellent service. I was very happy with the experience and would purchase a vehicle here again in the future. I will recommend family and friends to Excellent service. I was very happy with the experience and would purchase a vehicle here again in the future. I will recommend family and friends to purchase a vehicle here. More
by Reym22
Employees Worked With
Joe Trevino, Joshua Escamilla
December 28, 2019
Great, efficient, quality service. My experience was quick and effective. Everyone is very friendly and willing to help. Service was provided in a timely manner. quick and effective. Everyone is very friendly and willing to help. Service was provided in a timely manner. More
by Leslie
Employees Worked With
Juan Hernandez
December 26, 2019
Excellent service. I was very happy with my experience (unlike in the past w another salesman in 2018). I would recommend my friends and colleagues to him anytime. (unlike in the past w another salesman in 2018). I would recommend my friends and colleagues to him anytime. More
by Dolsolis
Employees Worked With
Sam Tijerina, Enrique Sanchez, Joshua Escamilla
December 25, 2019
Collision Prevention Disabled Arrived on a Friday with an episode of check engine light and Collision Prevention System Disabled. Service Dept. had two technicians problem solving Arrived on a Friday with an episode of check engine light and Collision Prevention System Disabled. Service Dept. had two technicians problem solving by 1pm. Indeed corroborated issue but ECU not providing an action code. Two very nice interviews with technicians Eric and Neff many items checked, connections cleaned and a forwarded message to Mercedes Benz regarding this issue that I hope will not leave me stranded during our 750 mile trip Okla. to South Padre Island. Outstanding Technicians! Only one suggestion, U need a TV or two in the service waiting area. Otherwise very nice and constantly cleaned facility. Tanks for the banana and the YooHoo - many years since I had one of those. Have been your client twice in the past with our '09 wagon, CV Joints and rear hatch glass broken. More
by wallyrmail
Employees Worked With
Adrian Flandes
December 25, 2019
Service representative was very responsive and accomodate to my needs. Service was quick and price was what was quoted before. Im very pleased with service. to my needs. Service was quick and price was what was quoted before. Im very pleased with service. More
by Garzasanmiguel
Employees Worked With
Adrian Flandes
December 21, 2019
Great customer service I would definitely purchase again from San Juan dealership. Brandon Dahlman made it a smooth and easy transition for me with my busy schedule. from San Juan dealership. Brandon Dahlman made it a smooth and easy transition for me with my busy schedule. More
by Marco Castellanos
Employees Worked With
Sam Tijerina, Priscilla Ramos, Brandon Dahlman
December 20, 2019
service B perform annual service and replace windshield. Marco was very informative of the status of my car while in service. I got a loaner vehicle so I could perform annual service and replace windshield. Marco was very informative of the status of my car while in service. I got a loaner vehicle so I could go home. More
by dornelas
Employees Worked With
Joe Franco, Marco Cavazos
December 10, 2019
Service Department Juan and his staff is always awesome! Took in my Class C Motorhome in for service and was treated like royalty. It was ready when they said it was goi Juan and his staff is always awesome! Took in my Class C Motorhome in for service and was treated like royalty. It was ready when they said it was going to be ready. More
by gonzalez3211
Employees Worked With
Juan Hernandez
