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Mercedes-Benz of San Juan

San Juan, TX

4.7
423 Reviews

400 E Expressway 83

San Juan, TX

78589

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Showing 423 reviews

December 02, 2019

Great Service from all your employees Excellent Service from all. Wendy Vasquez did a great job keeping me on the loop. Will recommend to all friends and family. Thank you all. More

by dduffy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wendy Vazquez
Dec 18, 2019 -

Mercedes-Benz of San Juan responded

We're so happy to know that you had an excellent experience! Thank you so much for the praise and for being our guest. -The Team at Mercedes-Benz of San Juan

November 27, 2019

Employees are very nice and helpful, my problems was taking care. They provide me a loaner car and they gave a complementary car wash thanks More

by Oracion
Recommend Dealer
Yes
Employees Worked With
Aaron Del Fierro, Wendy Vazquez, Joe Trevino, Juan Hernandez
November 23, 2019

My experience at Mercedes Benz dealership was awesome! I love my car And all it’s features. The service was excellent as ndcwr had s as n excellent salesman. More

by Mmry1177
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gio was an excellent salesman.he was professional and worked with us to acquire our car. , Geo Flamenco
November 18, 2019

satisfecha con el servicio, hicieron los recalls demi satisfecha con el servicio, hicieron los recalls de mi carro, solo la espera de las partes fue lo k demoro el trabajo, y x eso me dieron la opcion More

by pattyg
Recommend Dealer
Yes
Employees Worked With
Priscilla Ramos
Dec 18, 2019 -

Mercedes-Benz of San Juan responded

¡Gracias por la revisión y por ser nuestro cliente, Patty! Agradecemos su paciencia mientras esperamos que lleguen las piezas y esperamos que nos avise la próxima vez que podamos ayudarlo. -El equipo en Mercedes-Benz de San Juan

November 13, 2019

I was very satisfied with their Customer service . Enrique helped me find my dream car . I had a very great experience and I felt comfortable. More

by Brianamonique5
Recommend Dealer
Yes
Employees Worked With
Enrique Sanchez
November 07, 2019

Professionalism at its Best! I have been extremely pleased with the level of professional and service received here at Mercedes Benz San Juan. Aaron Del Fierro it a great asset t More

by Lucy Casso
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Aaron Del Fierro
Nov 07, 2019 -

Mercedes-Benz of San Juan responded

Lucy, we greatly appreciate the kind words! Thank you for being our guest and helping to spread the good word about us. :) Aaron is definitely an asset to our team and we're lucky to have him! -The Team at Mercedes-Benz of San Juan

November 06, 2019

New Management not living up to Mercedes Benz Standards Used to receive excellent customer services at the dealership's service center, but now it is under a new ownership and they do not pick up nor return More

by BellaKay
Customer Service
Recommend Dealer
No
Employees Worked With
Cindy Hach
Nov 11, 2019 -

Mercedes-Benz of San Juan responded

We appreciate you being our customer and want to thank you for the feedback. This does not sound like something a team member would communicate and we apologize if it came across as anything other than informative. After evaluating the facility's procedures in-depth, we are making many changes to enhance our customer's overall experience. By closing the door on underutilized services like this one, we are able to focus our employee's time and energy on other services that best serve the majority of our guests. :) We appreciate your patience while our staff and guests adjust to new procedures and we are always receptive to new ideas down the road! Best wishes, -The Team at Mercedes-Benz of San Juan

November 04, 2019

Fantastic Experience Marco and Sam have always taken care of my wife and I. We wouldn't go anywhere else for a car, they treat us like family. More

by John Visintine
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marco Salas, Sam Tijerina
October 31, 2019

I’m always extremely satisfied with the service. Aaron is excellent, always making sure I’m satisfied with the service and treatment by his coworkers. More

by MFMart
Recommend Dealer
Yes
Employees Worked With
Aaron Del Fierro
October 31, 2019

This is my 5th MERCEDES BENZ within a 3 year span that I buy from here. The BEST or NOTHING! Awesome customer service and friendly staff too. I recommend all my friends and family to buy from here. More

by ootapooutoo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam Tijerina, Geo Flamenco, Jessica Castillo, Joe Franco, Joe Trevino, Miguel Medina, Brandon Dahlman, Enrique Sanchez, Jaime Cantu
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