Mercedes-Benz of Scarborough

Quick and efficient B maintenance done on my GLA 250. Highly recommend for any maintenance required Highly recommend for any maintenance required More

I thought I wanted a silver GLE 350, but when I arrived at Mercedes-Benz in Scarborough and looked at the car, I quickly realized it wasn’t for me. Eric immediately stepped in, using his expertise to help at Mercedes-Benz in Scarborough and looked at the car, I quickly realized it wasn’t for me. Eric immediately stepped in, using his expertise to help me find the perfect GLE 450 so I could drive it home the same day. Car sales is tough—it takes grit, persistence, and kindness, all of which Eric has. His thoughtful, non-invasive follow-ups since December made him the person I knew to contact when ready. Throughout the year he has sent me cars that met my criteria, right off the deliver truck. This has been very helpful in the process! More

Poor service department. I brought my Sprinter motorhome in to have some extended solid metal valve stems installed. This seemed like a real challenge for the mechanic as it I brought my Sprinter motorhome in to have some extended solid metal valve stems installed. This seemed like a real challenge for the mechanic as it took him three days and when I came to pick it up, the tires were flat. It came in a kit with instructions, but he didn’t read the instructions. They called me a few times for pointers on how to put them in. Even after all of this he omitted a vital part of the kit, one on each side. To install six valve stems and balance six tires cost $480 not counting parts. They charge caviar prices and provide KFC services. As I write this they’ve had my rig for 6 days and it still isn’t done! It’s going to sit over the weekend to make sure they hold air and get the service manager to double check the mechanics work. I have no faith in the mechanics abilities as this should have been an exceedingly easy job. I hope he did everything he was supposed to like use locktite. I don’t want a valve stem coming off on the highway causing a blowout! More

Service is always top notch. I had warranty service preformed. They kept me informed on what was going on and let me know of services I would need in the near future. Super frien I had warranty service preformed. They kept me informed on what was going on and let me know of services I would need in the near future. Super friendly and professional. More

Excellent service and very friendly staff. They explained everything clearly, completed the work professionally, and made the whole process easy. Thank you! They explained everything clearly, completed the work professionally, and made the whole process easy. Thank you! More

They performed routine service on my car and did a state inspection. All was completed as expected. inspection. All was completed as expected. More

Very efficient and caring. Ran an extra diagnostic for me because the vehicle had been in storage for 9 months. As an extra bonus, I left with a car as clean as it was the day Ran an extra diagnostic for me because the vehicle had been in storage for 9 months. As an extra bonus, I left with a car as clean as it was the day I bought it. The facilities are wonderful — plenty of waiting space and excellent snacks and beverages to help while away the time. More

Very nice dealership, Eric was our salesman and we really enjoyed meeting and working with him. From test drive to delivery, he made the experience smooth and rewarding! enjoyed meeting and working with him. From test drive to delivery, he made the experience smooth and rewarding! More

No one answers the phone. I tried several to call to set up appointment. No answer, no response to message left. Finally went to the store!! Costs have increased. Guess we ha I tried several to call to set up appointment. No answer, no response to message left. Finally went to the store!! Costs have increased. Guess we have to pay for the new store front. Also communication during service is essentially non existent. They don’t call or text to let you know status or if they will miss the promised date. Hopefully the mechanics are still ok. It’s the only reason they got 3 stars. More

Superb customer service with timely repair availability. Scott the sprinter rep, is an expert and knows what to ask to get to the root of an issue. Especially like the service tech video used for final re Scott the sprinter rep, is an expert and knows what to ask to get to the root of an issue. Especially like the service tech video used for final repair approval...great use of technology. Satisfied as always! More