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Mercedes-Benz of Scarborough

Scarborough, ME

Overview
Reviews
Vehicles
4.7
992 Reviews
Call Dealership (207) 358-6351
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137 US Route 1

Scarborough, ME

04074

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Showing 992 reviews

September 02, 2025

A very professional staff. Emily was amazing. The recent renovations at the complex was amazing More

by Johnlarochelle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emily, Jared Young, Brandi Lawler
Report | Print
August 30, 2025

Got me an appointment within the week. Prompt service and kept me up to date on work being performed. Dealership was clean and waiting room was accommodating with drinks and snacks. More

by Dunc0042
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh
Report | Print
Sep 03, 2025 -

Mercedes-Benz of Scarborough responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!

August 28, 2025

Service manager was very helpful and found an earlier time slot for me. Explained all the findings clearly and made useful recommendations on future actions More

by abbottjohnv
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jared Young, Brandi Lawler
Report | Print
Sep 01, 2025 -

Mercedes-Benz of Scarborough responded

Hello, thank you; we appreciate your feedback! Thank you, and have a fantastic day!

August 23, 2025

Very Nice personnel, Customer stream wasn’t too heavy, lots to do while waiting for my car More

by lazilizad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zoey Gallant , Jared Young, Brandi Lawler
Report | Print
Aug 26, 2025 -

Mercedes-Benz of Scarborough responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

August 22, 2025

Zoe was incredibly communicative, super helpful, and quickly got my car serviced and back to me. More

by mlc1147
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zoe
Report | Print
Aug 25, 2025 -

Mercedes-Benz of Scarborough responded

Hi, thanks for your praise and kind comments about Zoe. If you have any further questions, please don't hesitate to reach out!

August 22, 2025

The service department can’t do enough for the customers! A great experience dealing with them. More

by cabrkr
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Bath
Report | Print
Aug 25, 2025 -

Mercedes-Benz of Scarborough responded

Hi, thank you for your kind words and this wonderful review! We hope to see you soon!

August 22, 2025

Great service - transparency re: costs and took me right away when I got flat tire in the middle of the night. Quick and thorough - new tire and fixes riim! More

by EVJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emily
Report | Print
Aug 25, 2025 -

Mercedes-Benz of Scarborough responded

Hi, your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 21, 2025

We have received great service from Mercedes-Benz of Scarborough. Especially Zoe, who was professional, helpful and knowledgeable! We trust the service Mercedes-Benz has provided us. More

by Hezimo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zoe Gallant, Jared Young, Brandi Lawler
Report | Print
Aug 23, 2025 -

Mercedes-Benz of Scarborough responded

Hi, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz Scarborough. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 21, 2025

Thorough, professional and dedicated to providing an enjoyable owner experience. Awesome loaner was low mileage 2025 E450 wagon like our car was. A pleasant change from the older cheap cars that most co More

by tommcavoy8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emily was awesome!!!, Brandi Lawler
Report | Print
Aug 24, 2025 -

Mercedes-Benz of Scarborough responded

Hi, we appreciate your positive review about your recent experience with us! If you have any further questions, please don't hesitate to reach out!

August 18, 2025

after 10-years of being a Mercedes Scarborough service client, I am still and again disappointed in the quality of customer service, communication, and the overall service experience. More

by Angelina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Emily, Jared Young, Brandi Lawler
Report | Print
Aug 20, 2025 -

Mercedes-Benz of Scarborough responded

Dear Angelina, Thank you for sharing your feedback and for your loyalty over the past 10 years. I am very sorry to hear that your recent experience left you disappointed, especially after such a long history of servicing with us. Please know that I have already reached out to you directly by email so that we can discuss your concerns in more detail and work toward a resolution. We value your continued trust in Mercedes-Benz Scarborough and hope to restore your confidence in our team. Michael Street Service Manager mstreet@group1auto.com

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