Mercedes-Benz of Scarborough

Excellent customer service Customer service is never lacking. Though an appointment was made, the staff went above and beyond to provide an exceptional experience. Would recomme Customer service is never lacking. Though an appointment was made, the staff went above and beyond to provide an exceptional experience. Would recommend this dealership. More

Excellence! A friend recommended me to Prime Motors, specifically Tony Dragoni. Tony is an exceptional person and excels as a salesman. Never once did I feel pres A friend recommended me to Prime Motors, specifically Tony Dragoni. Tony is an exceptional person and excels as a salesman. Never once did I feel pressured to buy, he was patient with my needs and questions and was gracious every step of the way. This exceeded my expectations as my prior experiences with car buying were stressful. Everyone I encountered, from Tony to the Finance Director, were fabulous! I cannot more highly endorse Prime! More

Thanks Roger! I could not be more pleased with my buying experience at Prime Mercedes Benz of Scarborough. I was immediately greeted by Mr Gamblin. No wanted time, I could not be more pleased with my buying experience at Prime Mercedes Benz of Scarborough. I was immediately greeted by Mr Gamblin. No wanted time, the entire process went smoothly quickly. More

Learning Experience I am happy with my purchase. The dealer was friendly, however not as informed about the used car I was interested in. This vehicle had 3 recalls on it I am happy with my purchase. The dealer was friendly, however not as informed about the used car I was interested in. This vehicle had 3 recalls on it and none had been addressed by the previous owners. Additionally, the dealership had not addressed them either and I feel they should have prior to reselling. I was told, after I mentioned the recalls, that I had the choice of waiting to buy until after the recalls had been taken care of, or taking the car in myself, no charge of course, after I bought it. I want this car to be safe.(Passenger airbag issues)but feel the dealership should have taken care of this prior to advertising. Now I will have to find time to sit there while it is fixed. Not super attentive to the situation. This was not a $35,000 sale, just &10,000, however my life and those of my family members are as important as anyone. More

PRIME MOTOR PROFIT GRUBS I purchased & paid off my 2014 CPO cal250 4matic Edition 1 back in October of 2016. Since that point I have used Prime Motor for required maintenance I purchased & paid off my 2014 CPO cal250 4matic Edition 1 back in October of 2016. Since that point I have used Prime Motor for required maintenance to preserve both the original warranty & CPO (Last service was back on December 2018) . During my 3 years of service, never once did I receive the customer care experienced at both Audi Stratham or Daniels BMW (Allentown PA). My car (garage kept) still under CPO warranty has the roof of the 1990s Honda Civic - Brandi Lawler 'attempted' to receive good will repair on this defective assembly part; when that claim was denied I had to push Daniel at Prime for a messily 25% discount on a $300 part.. Even after all this, Brandi told me she would help secure a repair on the roof & she would be following up with me. To date, no once has anyone at Prime reached out in regards to this claim or the fact that my CPO warranty expires on 7/10/19. This is not how you win over life long clients, especially those with roots in Portland Maine. More

Smartcards purchase I worked with Dick Marino at Prime and he kept me up to date on the shipment and delivery. Get folks to work with. I would recommend Prime to everyone I worked with Dick Marino at Prime and he kept me up to date on the shipment and delivery. Get folks to work with. I would recommend Prime to everyone. More

Purchased MBZ 400 convertible 2019 Very clean facility. Large inventory. Mike, the salesman, was lovely, not pushy, very knowledgeable about features, models, options, including new o Very clean facility. Large inventory. Mike, the salesman, was lovely, not pushy, very knowledgeable about features, models, options, including new or upcoming models. Michael, the paperwork person, was lovely also, and efficient. More

Tom did excellent service Thanks Tom for excellent service, he is very nice professionally and friendly and work for customers with high quality, We are very comfortable to ge Thanks Tom for excellent service, he is very nice professionally and friendly and work for customers with high quality, We are very comfortable to get his support. More

Client for life I could not of had a more positive experience with buying a used car! I am truly happy with the outcome of EVERYTHING. The car is a rolling piece of a I could not of had a more positive experience with buying a used car! I am truly happy with the outcome of EVERYTHING. The car is a rolling piece of art, the customer service is second to none, the inventory was substantial, and financing through Mercedes Benz was extremely fair and easy. Tony, Roger, and Michael, respected me as if I were a long time customer, even though this was my first dealership purchase; I felt like a member of a family and will never consider another car maker. Thank you for leaving me so comfortable with this used car purchase! More

Repair The best service department I ever worked with very professional Tom Cook is very nice to work with the drivers that picked up my vehicle and delivere The best service department I ever worked with very professional Tom Cook is very nice to work with the drivers that picked up my vehicle and delivered it where very professional and clean More