Mercedes-Benz of Scarborough

Muhamed is the best customer service rep. .has taken care of me for 5 years .has taken care of me for 5 years More

Excellent and efficient service. We spoke on Thursday and drove off the lot with a new vehicle on Saturday. Trade-in process was also smooth. I would recommend this dealer to anyo We spoke on Thursday and drove off the lot with a new vehicle on Saturday. Trade-in process was also smooth. I would recommend this dealer to anyone in the area. More

Service was done quickly, we received a detailed inspection report, and the car was returned spotless. Highly recommend this dealer and Mohammed. inspection report, and the car was returned spotless. Highly recommend this dealer and Mohammed. More

Prime is just the best and Mohammed is terrific they have taken care of us for years taken care of us for years More

It was great service. All the personnel I dealt with were very professional and answered all my questions. I really appreciated the pick-up and delivery device. Thanks! very professional and answered all my questions. I really appreciated the pick-up and delivery device. Thanks! More

Fair price. Prompt deal. Wonderful people. Would shop there again. Easy to do business there. there again. Easy to do business there. More

I had my appointment scheduled for 2 months to be picked up called yesterday spoke on the phone twice to service Debbie for over 15 minutes then left a message with my advisor which I've never spoke to Sam. up called yesterday spoke on the phone twice to service Debbie for over 15 minutes then left a message with my advisor which I've never spoke to Sam. They never came and picked my car up I had the keys in the car all day in my yard. No phone calls or explanations as to why the car wasn't being picked up, I gave them another chance to make things right this is why I buy my cars in Boston and don't deal with anyone in Maine because it's always a xxxxshow over there!! Extremely rude and poor customer service. I mean they confirmed the email with me three times then I call to confirm with them my pickup when out of my way to get my car to make sure that it was parked ready for them allegedly at 8:00 in the morning to be picked up and be back the end of the day and they never even showed up!! I mean seriously pathetic!! You need to go out of Maine for good customer service!!! More

After my vehicle was in service all day without being touched, Mark Watson saw that I was upset. He immediately went into assist mode. He ensured I got a loaner vehicle and my vehicle was fixed the nex touched, Mark Watson saw that I was upset. He immediately went into assist mode. He ensured I got a loaner vehicle and my vehicle was fixed the next day. Thank you Mark for excellent customer service and for caring about the needs of your customers. More

Tony Dragoni provided excellent service to us and followed up to ensure we were trained on the features of the vehicle. followed up to ensure we were trained on the features of the vehicle. More

Went in for a recall on my sprinter van and they have excellent service department Scott Joys went way out of his way to accommodate and repair issues with the sprinter that I was not aware of. He explai excellent service department Scott Joys went way out of his way to accommodate and repair issues with the sprinter that I was not aware of. He explain to me in details things that were going on with the van and if he could save me some money he would take care of it. I want to say thank you very much Scott for everything that you’ve done you and your team I’m very pleased More