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Mercedes-Benz of Scarborough

Scarborough, ME

4.6
694 Reviews

137 US Route 1

Scarborough, ME

04074

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Showing 694 reviews

April 18, 2019

New Attitude It’s about time they have people that listen. Rather than persuade you for a great rating, now it’s how may I help you? More

by billforte
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Joys
Apr 19, 2019 -

Mercedes-Benz of Scarborough responded

We appreciate your feedback, Bill. We hope we continue to impress you with our service! Thank you very much.

April 13, 2019

Great service! Tom Cook in he Service Department exemplifies what true customer service means. Something a lot of companies are sadly losing site of these days. Gr More

by TGoose
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom Cook
Apr 15, 2019 -

Mercedes-Benz of Scarborough responded

Thank you for the positive feedback about your recent visit to Prime Motor Cars!

April 12, 2019

courteous, competent and thorough I have never had a bad service experience. From the first scheduling call for service to picking up my vehicle, all personnel are knowledgeable and More

by Callie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick in Scarborough Maine
Apr 12, 2019 -

Mercedes-Benz of Scarborough responded

Hi Callie - It makes us smile to hear that you've never had a bad experience with our Service Team! Thank you so much for your repeat business. We are grateful to have you as part of the Prime Motor Cars family.

April 12, 2019

Great experience Dick Mariano provided me a smooth transition for purchasing my new long term ride. It was easy and relaxing. I highly recommend.Prime Mercedes Love More

by Susan Dell’Aquila
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dick
Apr 12, 2019 -

Mercedes-Benz of Scarborough responded

It makes our day to hear that you enjoyed your time at Prime Motor Cars! We are so glad that Dick helped get you into your new vehicle. Thank you for your feedback, we hope to see you again at Prime Motor Cars.

April 10, 2019

Recall air bag replacement Great service, offered a loaner when appt made. Lounge is well equipped and good snacks coffee and reading materials. Experience was good!! could have More

by Stephinmsine
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Can’t remember
Apr 11, 2019 -

Mercedes-Benz of Scarborough responded

Thank you so much for the compliments of our service and facilities! We appreciate your feedback. Hope to see you next time at Prime Motor Cars.

April 09, 2019

Friendly, thorough service I had the tires rotated on my Sprinter 3500. They did a very thorough job and included a 24 point check of the vehicle for free. More

by JR
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Joys
Apr 10, 2019 -

Mercedes-Benz of Scarborough responded

We are so happy our Prime Motor Cars team earned your business, thanks JR!

April 05, 2019

Awesome experience Efficient, helpful and explained everything thoroughly. They were very patient and friendly.iMaking t was a very good 1st new car experience. Thank More

by Bethy5191
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert Holzhacker
Apr 05, 2019 -

Mercedes-Benz of Scarborough responded

We are honored that you chose Prime Motor Cars for your first new car! It's fantastic to hear that our team made it a memorable experience. Thank you so much and safe driving!

April 01, 2019

E class purchase Bob Holzhacker could not have been better! Great group of people to work with. If you are looking for a new car, I would definitely recommend Prime More

by Llarsen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob Holzhacker
Apr 02, 2019 -

Mercedes-Benz of Scarborough responded

We are delighted to earn your recommendation! Thank you so much for the compliments of Bob and the Prime Motor Cars team. If there is anything else we can do to assist you, please let us know.

March 28, 2019

Friendly, efficient Mr. Mariano was very friendly and efficient. He help me find a vehicle that I was looking for. There was no pressure and I was able to Drop off my ol More

by DT
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dick Mariano
Mar 28, 2019 -

Mercedes-Benz of Scarborough responded

We really appreciate you taking the time to leave Prime Motor Cars this awesome review! It's fantastic to hear that Mr. Mariano helped you get into the best car for you. Congratulations and have a wonderful day!

March 28, 2019

Mercedes Benz Service Mercedes Benz GL450 2011/12 year) 108k miles now has way too many parts breaking down that need replacing, and started about 70k miles. These are pa More

by Maurice
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
(N/A)
Mar 29, 2019 -

Mercedes-Benz of Scarborough responded

Maurice - It's not uncommon for vehicles with over 100k miles to require repairs and new parts, but I'm sorry that you're disappointed. We strive to provide helpful service to our customers and many find the work that we do valuable. If there is anything specifically that I can look into for you, please give me a call. Thank you for your feedback, Brandi Lawler - Service Manager - 207-510-2268

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