Mercedes-Benz of Scarborough

Worst experience I have ever had My family and I have been with Mercedes for more than 10 years and I have never experienced such horrible customer service as today. I went to Prime M My family and I have been with Mercedes for more than 10 years and I have never experienced such horrible customer service as today. I went to Prime Motors for a maintenance check and requested a courtesy car as I have always done. I had to observe a few surgeries in Boston for school related work, so I couldn’t come back the next day to return the courtesy car. I talked to Nick at the time of dropping my car off about my situation and I told him that I needed the car for 3 days because I was staying in Boston. Nick said that it was fine. The next day, I parked my car on the street in Boston and paid the meter. While I was parked, I got a call twice with same number, but I was not able to check because I was in the middle of observing a surgery. Afterwards, I checked my phone and had 2 missed calls with 2 text messages from Brandi (service manager) saying that my car is going to be towed, so I must move the car. There was construction and they wanted to extend the space, so they requested my car to be moved. I ran downstairs and moved the car. Everything ended well. The next day, Brandi called me and said I needed to pick up my car right now in a very unprofessional and hateful tone. I told her that I talked to Nick about the arrangement. Then, Brandi yelled at me accusing me of lying. I requested to talk to Nick and she shouted, “I am Nick’s manager and you talk to me”. I felt very disrespected. I couldn’t believe such behavior came from a Mercedes employee. Brandi threatened me saying that she is going to send my car to Boston right now and I must return the car. I told her that I do not feel comfortable of someone random driving my car for more than 100 miles. She laughed at me on the phone and said I am being shady and she thinks that there is something else going on. Did she skip the Mercedes training on customer communication? I couldn’t believe the words that I was hearing because I have never had a bad experience with Mercedes. I had to cancel the other surgeries and meetings, completely messing up my schedule, and drive back to Maine. When I met her in person, I told her that I will be recording our conversation, and her attitude changed completely. She admitted that she didn’t speak to Nick. Thus, she was accusing me of lying for no reason. She basically ruined my day, made me feel awful for no reason. I do not deserve to be ridiculed and yelled by a Mercedes “service” manager and I am only writing this because no one else deserves such poor treatment. No one deserves such disrespect at Mercedes. She really is not a good fit for Mercedes and as a SERVICE manager. More

Fabulous! Wonderful experience. Our Salesman was Professional, Concise, knowledgeable. A good listener quickly understood our needs and wants. We felt his passi Wonderful experience. Our Salesman was Professional, Concise, knowledgeable. A good listener quickly understood our needs and wants. We felt his passion for the product! No high pressure sell. A very easy and enjoyable experience! Thank you! More

MB front airbags recall Service advisor Thomas Cook was very helpful. Prime had a loaner set up for us without having to ask for one! Excellent and friendly ser Service advisor Thomas Cook was very helpful. Prime had a loaner set up for us without having to ask for one! Excellent and friendly service! More

40,000 mile service appointment and inspection sticker. My service manager, Mohammed Fakory, is always professional, efficient, courteous and accommodating. He listens. There is never any frustration takin My service manager, Mohammed Fakory, is always professional, efficient, courteous and accommodating. He listens. There is never any frustration taking my car in for service. More

Excellent Great service. Love my salesperson. Texhnicians and service people are outstanding very impressive one on one Would highly recommend particularl Great service. Love my salesperson. Texhnicians and service people are outstanding very impressive one on one Would highly recommend particularly this service rep and salesman Front area immaculate Dealership immaculate and friendly Front desk well organized More

High dollar EVERY time I go there. The people at Prime Mercedes are great. It’s their hourly rate and prices for parts that really irritates the xxxx outta me. Outrageous hourly rates The people at Prime Mercedes are great. It’s their hourly rate and prices for parts that really irritates the xxxx outta me. Outrageous hourly rates; the most I’ve ever seen at a dealer. And over $400 JUST for the part going in. They must have a 300% mark up. That’s it; I’m selling my E350. More

Recall and handle glitch It is a wonderful experience from the time I drop off my car to getting the loaner to picking up my car. It is s bonus to have it washed. The people It is a wonderful experience from the time I drop off my car to getting the loaner to picking up my car. It is s bonus to have it washed. The people at Prime Motors are always so pleasant whether in service or sales. It is a delight working with them. More

Top Notch Service! This dealership truly has my best interest in mind and always delivers white glove treatment. Mohamed is my go to person that goes the extra mile to e This dealership truly has my best interest in mind and always delivers white glove treatment. Mohamed is my go to person that goes the extra mile to ensure I am completely satisfied. Brandi is the expert and I enjoy working with her on details about my servicing and options to consider. More

Excellent service. Use of loaner car helped.i had maintenance check and brake pads fixed and also I had recall items fixed. The car is working well. Good servi service. Use of loaner car helped.i had maintenance check and brake pads fixed and also I had recall items fixed. The car is working well. Good service lounge too. More

Faithful customer disappointed We have bought four vehicles here and this is the first time we’ve been disappointed in the service. We needed a run flat tire fixed and were left wi We have bought four vehicles here and this is the first time we’ve been disappointed in the service. We needed a run flat tire fixed and were left without the car over the thanksgiving holiday. More