Mercedes-Benz of Scarborough

Long unexpected wait First Tom Cook was great in diffusing a difficult situation. My 2016 Mercedes had a bumper replaced at prime collision and the radar for blind spot As First Tom Cook was great in diffusing a difficult situation. My 2016 Mercedes had a bumper replaced at prime collision and the radar for blind spot Assist was installed backwards with the wiring harness left dangling over the heat shield. A real mess which necessitated a service call. The estimated time to do the work was short but I ended up waiting from 10:00 until 3:30 with no loaner. They did call an Uber so I could get lunch but the Uber couldn’t find the dealership and I waited outside for a half hour. The return trip was equally dismal. A non English speaking Uber driver couldn’t find me at the mall and could only tell me to go to the main door. I spent another 15 minutes standing at the curb waiting for an Uber which was logged in as having arrived The lack of a courtesy car and dependence on random Uber drivers does not befit a dealership which tries to market itself as upscale. Tom apologized repeatedly and did his best to cover for basically incompetent work by their body shop. Ross the technician reversed the damage done to the car by the body shop. In short, excellent employees making a dealership look better than it ought. More

Could not have been a better experience Top notch staff, service, waiting area and more. The car came back clean, vacuumed . The loaner car I was given was incredible . What a great exper Top notch staff, service, waiting area and more. The car came back clean, vacuumed . The loaner car I was given was incredible . What a great experience More

Buying experience Prime Motor Cars Great introduction to the vehicle and its features. Our salesman Tom was very knowledgeable. Presented several financing options. The price sheet was Great introduction to the vehicle and its features. Our salesman Tom was very knowledgeable. Presented several financing options. The price sheet was easy to follow. Financing the vehicle was very easy. All in all, a very pleasurable experience. More

Great Service and On Time I took my car in for oil change and discovered that my tires needed replacing. They let me keep a loaner for 2 extra days and despite a big storm got I took my car in for oil change and discovered that my tires needed replacing. They let me keep a loaner for 2 extra days and despite a big storm got the car ready when promised. Five Starts!! More

Amazing team at Prime Great team! Very pleased with how the entire staff treated me and my son. Class act all around! My 16 old son and I went to 7 dealerships, not one is Great team! Very pleased with how the entire staff treated me and my son. Class act all around! My 16 old son and I went to 7 dealerships, not one is even close to the overall experience at Prime! More

Excellent service Our issues were resolved in a timely manner. Questions we had were answered satisfactory. Everyone was polite and willing to help resolve big rust iss Our issues were resolved in a timely manner. Questions we had were answered satisfactory. Everyone was polite and willing to help resolve big rust issue. Will definitely use this dealer for future purchase. More

The most considerate and professional experience. Tony was patient and diligent in searching for just the right car for me. The overall experience with the dealership was wonderful. was patient and diligent in searching for just the right car for me. The overall experience with the dealership was wonderful. More

First class business. Treated us like family and paid attention to our needs. Mohammed Fakory is a friendly and happy person who truly loves his job. We will be back. Treated us like family and paid attention to our needs. Mohammed Fakory is a friendly and happy person who truly loves his job. We will be back. More

Nicest place in town Just went in for a regular service call. Everyone there is so nice. They enjoy working there and are genuinely happy to work with the clients. Had a g Just went in for a regular service call. Everyone there is so nice. They enjoy working there and are genuinely happy to work with the clients. Had a great coffee and pain au chocolate while waiting! More

They handled a difficult problem with GLC squeaking breaks in a reasonable way and did not require me to pay until I had a chance to drive the car for a number of days and was satisfied. I’m happy the breaks in a reasonable way and did not require me to pay until I had a chance to drive the car for a number of days and was satisfied. I’m happy the problem is solved. More