Mercedes-Benz of Scarborough

Amazing customer service If you have never purchased a luxury vehicle, then buckle your seat-belt, because what an experience! This was my first luxury experience and it was 2 If you have never purchased a luxury vehicle, then buckle your seat-belt, because what an experience! This was my first luxury experience and it was 2nd to none. I was never pushed or rushed. Tina took half the day to spend with me and discussed all options that were right for me and my family. She was sweet, knowledgable, and easy to talk to. Bruce from finance worked with me to get me the deal i needed and wanted to feel satisfied. I wouldn't change anything about my experience... except maybe buying from them sooner! More

Alignment Brought my car in to have an alignment done and was very happy and also asked if they could torque my two tires. Very happy Brought my car in to have an alignment done and was very happy and also asked if they could torque my two tires. Very happy More

Great service Knowledgeable people analyzing my diesel makes a world of difference. Their service recommendations are keeping my vehicle performing perfectly. I am Knowledgeable people analyzing my diesel makes a world of difference. Their service recommendations are keeping my vehicle performing perfectly. I am confident about the operation of my vehicle. More

Great Service My experience with Prime Motors was exceptional. Ms. Sandra Tholl is an excellent sales professional. I will recommend Prime Motors and Ms. Sandra to My experience with Prime Motors was exceptional. Ms. Sandra Tholl is an excellent sales professional. I will recommend Prime Motors and Ms. Sandra to anyone who wishes to get Mercedes. More

Excellent service for an out of state purchase Spencer at Prime Motor Cars in Scarborough Maine made the process of purchasing an out of state car a breeze. I highly recommend this dealership for t Spencer at Prime Motor Cars in Scarborough Maine made the process of purchasing an out of state car a breeze. I highly recommend this dealership for they were honest and transparent. No questions went unanswered and they followed up after our purchase to make sure we were confident and happy with our new car. More

Service review Great customer service. Tom is service dept was helpful and professional. Provided loaner at no charge, and was able to find a way to save me a little Great customer service. Tom is service dept was helpful and professional. Provided loaner at no charge, and was able to find a way to save me a little money repairs. More

Repair quote not honored Dealer gave me a quote to replace windshield and then charged me $290.00 more for the repair. Then it took an additional 2 hours to complete the Stat Dealer gave me a quote to replace windshield and then charged me $290.00 more for the repair. Then it took an additional 2 hours to complete the State Inspection. I was told my rear brakes almost failed for low pads but not given the option to replace them on the spot. More

Two weeks to fix problem Two weeks to fix a warranty problem with steering, then car was not cleaned and vacuumed. AUDI always gave my car back washed and vacuumed. Service a Two weeks to fix a warranty problem with steering, then car was not cleaned and vacuumed. AUDI always gave my car back washed and vacuumed. Service advisor was pleasant but no very helpful when it came to providing accurate info on when car would be completed. More

Professional and efficient The right car at the right price. Acceptable trade value given. Easy paperwork process. Friendly and accommodating staff. State of the art showroom an The right car at the right price. Acceptable trade value given. Easy paperwork process. Friendly and accommodating staff. State of the art showroom and lounge area. More

Windshield Programming I’ve always had a good experience there. But, not this time. What I was told would be a 15-20 minute job turned out, or at least I was charged for an I’ve always had a good experience there. But, not this time. What I was told would be a 15-20 minute job turned out, or at least I was charged for an hour. My appointment was for 11:15 am and I didn’t get out of there until 2:30 pm; and I specifically waited an extra 30 minutes for the wash and vacuum and it was not vacuumed. Very disappointed with this specific visit More