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Mercedes-Benz of Scottdale - Service Center
Scottsdale, AZ
46 Reviews
46 Reviews of Mercedes-Benz of Scottdale - Service Center
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October 27, 2015
Scottsdale Mercedes always exceede my expectations. Joey Ramirez and the entire staff from greeter to cafe operator always exceed my expectations. I enjoy visiting there with all of my Mercedes and have Joey Ramirez and the entire staff from greeter to cafe operator always exceed my expectations. I enjoy visiting there with all of my Mercedes and have in fact ordered a new 2016 S. More
by mbzoom
Employees Worked With
Helpful September 30, 2015
AMAZING!!!!!!!! I really appreciate Brittney and all her great customer service.!!! She is an AMAZING asset to this company. Thank you Brittany keep doing great work. I really appreciate Brittney and all her great customer service.!!! She is an AMAZING asset to this company. Thank you Brittany keep doing great work. More
by dareece99
Employees Worked With
July 14, 2015
He never answer and never call back us third time! I am not sure how he can get his salary or work there. I tired to reach him for my car service..whenever called, never answer, never call me back eve I am not sure how he can get his salary or work there. I tired to reach him for my car service..whenever called, never answer, never call me back even thou I left message. Not any more. More
by SGatilla
Employees Worked With
June 30, 2015
Scott Roberts is the best. Mr. Scott Roberts is my service advisor in Scottsdale MB, I think he is one of the best they have. I have taken my car to Schumacher ( as I recently m Mr. Scott Roberts is my service advisor in Scottsdale MB, I think he is one of the best they have. I have taken my car to Schumacher ( as I recently moved to AZ ) , Tucson ( as I bought my vehicle from there ) , BUT the MB of SCOTTSDALE has always been great. More
by 7thstreet
Employees Worked With
May 06, 2015
Above and beyond service Brittney Toth always goes above and beyond to make sure that all my service needs are met. She is always very friendly and I enjoy working with her. Brittney Toth always goes above and beyond to make sure that all my service needs are met. She is always very friendly and I enjoy working with her. She is awesome! More
by Griff
Employees Worked With
April 20, 2015
truly exceptional Scott Roberts, our service advisor, was truly exceptional and provided us with top notch performance. We were impressed with his knowledge, friendly d Scott Roberts, our service advisor, was truly exceptional and provided us with top notch performance. We were impressed with his knowledge, friendly demeanor, professional behaviors, and excellent customer service. One one occasion, I called Scott to get help on a minor issue I had with the car. He was quick to respond, and gave me instructions on how to correct it. I have faith in his ability to be fair and honest with us. More
by farnham
Employees Worked With
March 30, 2015
Refused to accept responsibilty for defective service They replaced my harmonic balancer under recall on my 1998 ML320. After service ml320 began leaking oil profusely from balancer. Within 3 days lost fu They replaced my harmonic balancer under recall on my 1998 ML320. After service ml320 began leaking oil profusely from balancer. Within 3 days lost full quart of oil. I removed the harmonic balancer and inspected their work. Dealer did not align the key slot on the balancer with the alignment key on the crankshaft. When they torqued the balancer on They broke the metal collar on the balancer. The indentation on collar where they missed the alignment with key on crankshaft is clearly visible. Dealer denies responsibility for defective work. Accuses me of error for removing and inspecting. More
by unhappy ex-customer
February 03, 2015
EXCELLENT SERVICE AND TRANSPARENCY I want to take the time to thank Joey for his excellent service and transparency during my repair process. He is truly an asset to MB of Scottsdale! I want to take the time to thank Joey for his excellent service and transparency during my repair process. He is truly an asset to MB of Scottsdale! More
by pamd
Employees Worked With
January 13, 2015
Truly Customer Focused No additional suggestions but I would like to recognize Jacob as being truly customer focused. I would always do business with this dealership because No additional suggestions but I would like to recognize Jacob as being truly customer focused. I would always do business with this dealership because of his excellence. More
by sldkgjhsdl
Employees Worked With
December 09, 2014
Always goes above and beyond I have bought 2 cars from Phoenix Motor Company/Mercedes of Scottsdale and have had them both serviced there. Jacob has been my service adviser and h I have bought 2 cars from Phoenix Motor Company/Mercedes of Scottsdale and have had them both serviced there. Jacob has been my service adviser and has always gone above and beyond. Just today after I brought my SL500 in for repair and was about to leave I realized I had forgotten to tell him my trunk latch was acting up and my fuse for the car lighter went out because a penny fell in the hole. He took the time to reset the fuse for the trunk and replaced the lighter fuse at no charge. Always professional, courteous, and responsive, which is why I will always be a customer. More
by dmarquette
Employees Worked With
