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Mercedes-Benz of Seattle

Seattle, WA

4.7
1,575 Reviews

2025 Airport Way South

Seattle, WA

98134

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1,575 Reviews of Mercedes-Benz of Seattle

November 25, 2025

The service department is amazing, and the technicians are knowledgeable. They found the issue with my car and resolved it same day. Thank you to the entire team! More

by Car
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julie Estes
Nov 25, 2025 -

Mercedes-Benz of Seattle responded

We are thrilled to hear that you received prompt and knowledgeable service from our technicians. See you next time at Mercedes-Benz of Seattle! Thank you, Customer Experience Management customerexperience@swickard.com

November 19, 2025

Sasa(Sasha) at Mercedes-Benz of Seattle was amazing. Super friendly, clear, and kept us updated the whole time. He made the entire service experience easy and stress-free. Highly recommend asking for Sa More

by svjetlanabilic
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sasa (service dept.)
Nov 19, 2025 -

Mercedes-Benz of Seattle responded

Thank you for recommending Sasa! It’s wonderful to hear he made the service process smooth and stress-free. We hope to see you again at Mercedes-Benz of Seattle! Thank You, Customer Experience Management customerexperience@swickard.com

November 17, 2025

Great service, with friendly staff. The free coffee, water, and snacks, are a welcomed plus! More

by Dr. James Gore
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Zheng
Nov 17, 2025 -

Mercedes-Benz of Seattle responded

Dr. Gore, we appreciate the fantastic review of Mercedes-Benz of Seattle! Thank You, Customer Experience Management customerexperience@swickard.com

November 14, 2025

Arby in service was extremely helpful. Fixed a few issues and did a great job of explaining the problem. More

by Scott
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arby Asatoorians
Nov 14, 2025 -

Mercedes-Benz of Seattle responded

Scott, we're happy Arby was so helpful at Mercedes-Benz of Seattle. Thank you for your positive review! Safe travels!

November 13, 2025

Check in by drive in very efficient Immediate Attention given Shuttle service very helpful and efficient Technician Sasha was the ultimate help to me. I could not have had a better Advisor! More

by Janfritzfue
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sasha Losic, Service Advisor, Blake Baker, Technician
Nov 13, 2025 -

Mercedes-Benz of Seattle responded

Thank you for sharing your wonderful review of Sasha and the team! We truly appreciate your support and hope to see you again at Mercedes-Benz of Seattle. Thank You, Customer Experience Management customerexperience@swickard.com

November 12, 2025

Sam was excellent and very helpful. He was able to answer all of my questions before I even asked him. More

by kobibrock
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sam in service
Nov 14, 2025 -

Mercedes-Benz of Seattle responded

Kobibrock, anytime I see a negative review, I hope for the opportunity to learn more about what happened so it can be prevented in the future. You said that "Sam was excellent and very helpful" but yet you only gave him a 3-star rating. I'd love to hear what happened and see what I can do to help. Please don't hesitate to be in touch with me directly through the email address below. Thank you, Terry Collins - Customer Experience Team Lead CustomerExperience@Swickard.com

November 12, 2025

Very friendly & professional staff, but handling the maintenance insurance could be improved. thank you very much More

by msoofian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
WILLIAM BELLECOURT, Emi Balan
Nov 12, 2025 -

Mercedes-Benz of Seattle responded

Thank you for the feedback and kind words about our team! We will share this feedback with the right people to ensure our customers are well-informed moving forward. See you next time at Mercedes-Benz of Seattle! Thank You, Customer Experience Management customerexperience@swickard.com

November 12, 2025

My service rep was very professional and courteous, loaner vehicle clean and ready to go. Bill kept me informed on the progress of my repairs and things were completed on time as promised More

by Gs98110
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
None
Nov 12, 2025 -

Mercedes-Benz of Seattle responded

We are excited to hear that Bill and the team provided prompt, professional, and thorough care! Thank you for choosing Mercedes-Benz of Seattle and for sharing your support. See you next time! Thank You, Customer Experience Management customerexperience@swickard.com

November 12, 2025

Professional. From the sales floor to the service area—, neat and clean. I tend to drive older vehicles so I see Service on a regular basis. They keep me looking g More

by mark228
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill, has been our service representative for, it seems like, two decades. He’s the one that gives the customer that warm and fuzzy.
Nov 12, 2025 -

Mercedes-Benz of Seattle responded

Hi Mark, we're delighted to know you've consistently had a positive experience here at Mercedes-Benz of Seattle. We look forward to working with you for years to come! Thank You, Customer Experience Management customerexperience@swickard.com

November 11, 2025

Mercedes Benz of Seattle services old cars like new ones. With a 38 year old 190e that is appreciated. I drove it from their shop to Canada and back, smooth as bay water. More

by rhodes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Howell
Nov 11, 2025 -

Mercedes-Benz of Seattle responded

It's so great to hear our service team left you with a smooth ride at Mercedes-Benz of Seattle! We wish you safe travels ahead and hope to see you again down the road. Thank You, Customer Experience Management customerexperience@swickard.com

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