After reviewing online inventory of available 2019 Sprinters, I tried to go through the motions of a 'custom 'order' given that what was available did not fit my needs. It was not easy to get the answers to the (simple) process.
In this modern age, online communication is advantageous to avoid long drives, especially in Seattle. Furthermore, as a former IT person, I value the benefit of having things 'on record' as to what has been asked/answered. So, I tried to do a lot of prep-work this way. But when it came time to schedule a visit to see a vehicle to assess options to include in a 'custom order', things started to fall apart. The sales person did not have much interest in selling me a new Sprinter van. He was' too busy' to show me a Sprinter at the end of the month and never made the attempt to follow up.
It is sad that a business operates this way, but we do live in socially challenging times.