Mercedes-Benz of Seattle

Great customer service! All staff were positive and conversational! They more than met my expectations in terms of actual service and timing! They even “ubered” me to and fro All staff were positive and conversational! They more than met my expectations in terms of actual service and timing! They even “ubered” me to and from my appointment! I’m sorry I don’t remember any of the names. More

Very easy hassle free Very easy, Salesman very up to date on information of the vehicle. The entire process was a breeze. The only problem was getting the vehicle on time Very easy, Salesman very up to date on information of the vehicle. The entire process was a breeze. The only problem was getting the vehicle on time. More

Always friendly and helpful Bob is always helpful and friendly. When I call for an appointment he makes every effort to get me in when convenient for me. I travel from Bellevue Bob is always helpful and friendly. When I call for an appointment he makes every effort to get me in when convenient for me. I travel from Bellevue because of his excellent service. More

Great service Liz has always provided outstanding customer service and very professional at all times and she genuinely cares about clients well being and vehicle Liz has always provided outstanding customer service and very professional at all times and she genuinely cares about clients well being and vehicle to make sure it’s handled with the upmost care. More

Sprinter sales was awesome I only bought a van so I can’t speak for the rest of the dealership but Keith with sprinter and metric sales was the best. Super knowledgeable and hel I only bought a van so I can’t speak for the rest of the dealership but Keith with sprinter and metric sales was the best. Super knowledgeable and helpful More

Continued Excellence Advisor Brain Nelson has provided outstanding service for me since the purchase of my GL. Prompt, reliable and professional. I appreciate too the ext Advisor Brain Nelson has provided outstanding service for me since the purchase of my GL. Prompt, reliable and professional. I appreciate too the extra time that Brian takes to assist me in understanding the problem as well as the solution and also keeping me informed about my new car warranty. Steven Thompson More

Great experience I had a great experience working with John. He was easy to work with and will go out of his way to make sure you feel comfortable throughout the proce I had a great experience working with John. He was easy to work with and will go out of his way to make sure you feel comfortable throughout the process More

Had a recall taken care of very efficiently/satisfactorily Great PR and personal service. Needed recall repair which was done very effectively. The wait time was as stated with good amenities in the waiting Great PR and personal service. Needed recall repair which was done very effectively. The wait time was as stated with good amenities in the waiting area. More

Samantha Mountha and Brian Pugh are amazing Samantha was my service advisor for a routine oil change and tire balance. She and Brian — the specialist working on my car — were absolutely incredib Samantha was my service advisor for a routine oil change and tire balance. She and Brian — the specialist working on my car — were absolutely incredible. They were warm, professional, and efficient. I really appreciate handling this type of thing without any hassle and that was definitely the case with Samantha and Brian at MB Seattle. More

Disappointed When I called to make this appointment I asked what was included with the service. I was told a list of items that seemed reasonable. When I brought When I called to make this appointment I asked what was included with the service. I was told a list of items that seemed reasonable. When I brought the car in I found out that these services that I understood to be included were not. Since this is a very low mileage vehicle I chose one additional service and left the car. When I picked it up the next day the car had not been washed or vacuumed. More