Mercedes-Benz of Seattle

Disappointed Our driver set up a time, weeks in advance, to bring in our Mercedes van for routine service (oil change headlight bulb) and to pull a screw out of a Our driver set up a time, weeks in advance, to bring in our Mercedes van for routine service (oil change headlight bulb) and to pull a screw out of a tire. He informed the service department that he would be there between 12-1:00. He arrived before 1:00. He then had to wait hours before they even started his service. We called in advance and set this up because we are located about 2 hours from Seattle and wanted to get our driver home before his shift ended. He did not get out of the dealership till around 4:30. 3 1/2 hours to do routine service is not my idea of customer service. More

Unsatisfactory I recently booked a service appointment to replace one ABS sensory in my Mercedes Benz Sprinter Van, as well as my 50,000 mile check up. When I dropp I recently booked a service appointment to replace one ABS sensory in my Mercedes Benz Sprinter Van, as well as my 50,000 mile check up. When I dropped my van off for service, Bob my service rep was friendly however they did not have the sensor in stock. I stayed an extra night in Seattle so the store could overnight my part for service the next day. Upon showing up for my service today, they Still did not have the part. 2 days blown and I still need to return a 3rd time. I can tell you that I am taking my car elsewhere. Mercedes-Benz did refunded me for the sensor that I did not receive but nothing more. No offers of compensation for wasting 3 of my days. I do not recommend this dealership. More

Awesome service It was my first mercedes I really loved the customer service. I visited other dealerships prior to visiting there they took good care of us . It was my first mercedes I really loved the customer service. I visited other dealerships prior to visiting there they took good care of us . More

What a service! Mucheal Z. was awesome! Knows what we want & wotks hard to finish the deal & even after that, still try to find something for us to make sure everythi Mucheal Z. was awesome! Knows what we want & wotks hard to finish the deal & even after that, still try to find something for us to make sure everything is ok. More

OIL CHANGE & MULTI PT SVC Excellent overall service. Patrick Linke at the service Dept. provided exceptional customer service. He had taken good care of my car, provided time Excellent overall service. Patrick Linke at the service Dept. provided exceptional customer service. He had taken good care of my car, provided timely status updates and follow-ups. More

Refreshing 👍 Our experience was great. Everyone was very welcoming. Mike Zheng was wonderful from the time we first arrived to escorting us to our new vehicle. Wou Our experience was great. Everyone was very welcoming. Mike Zheng was wonderful from the time we first arrived to escorting us to our new vehicle. Would recommend this dealership to friends. More

Great experience; both Liz and Johnny I came in with a flat tire late on a Friday and Liz was amazing. She took the time to make sure that I was taken care of even though my tire was not i I came in with a flat tire late on a Friday and Liz was amazing. She took the time to make sure that I was taken care of even though my tire was not in stock and they couldn't fix it that day. They were out of loaners, but she pulled strings to get me one. Because I was having a difficult day she went the extra mile for me. I also worked with Johnny Chan in sales that day looking at a new vehicle and he was professional and responsive. He worked with me on my requests, listened and since I was on a tight timeline helped to get me out of there in a reasonable timeframe. Very caring and helpful. I will definitely be using MB Seattle for service as well as any new vehicle needs in the future. More

Delivered the exact deal with no surprises What a refreshing experience. Sergey told us in advance what the transaction would entail, then his staff including Josia and Coleah delivered as pro What a refreshing experience. Sergey told us in advance what the transaction would entail, then his staff including Josia and Coleah delivered as promised...exactly, right down to the penny. No bait and switch, just a totally professional encounter. Highly recommend this dealership. More

Liz was terrific Made extra effort to get work done on time. Much appreciated. Professional, friendly. Even vacuumed my trunk! Patient with me as I am learning the ma Made extra effort to get work done on time. Much appreciated. Professional, friendly. Even vacuumed my trunk! Patient with me as I am learning the many features of the SL550. More

customer pay service as always , i am a long term customer , had purchase 4 time from this place , couple use , couple new , new,s service is beyond factecion , used is pe as always , i am a long term customer , had purchase 4 time from this place , couple use , couple new , new,s service is beyond factecion , used is perfect customer care attitude . More