Mercedes-Benz of Seattle

Great job Great customer service and the environment was great as well every time I go is always a good experience. They also care about my car. Great customer service and the environment was great as well every time I go is always a good experience. They also care about my car. More

Excellent service provided I had a sudden engine problem through icon of engine mark in yellow at the front panel. I visited at the desk of my specialist to check it without I had a sudden engine problem through icon of engine mark in yellow at the front panel. I visited at the desk of my specialist to check it without any advance appointment. He took care of it immediately and completed the repair work , skipping his lunch time. More

Poor communication on what is additional charge eventhough the vehicle under warranty. They always try to put some amount for you to pay. They problem still didnt get fi on what is additional charge eventhough the vehicle under warranty. They always try to put some amount for you to pay. They problem still didnt get fixed with brakes issue. More

BILL IS AMAZING. as usual! Seriously could not be happier with Bill and Samantha in service. Thank you so much for making us feel like a priority, every time we walk in its lik Seriously could not be happier with Bill and Samantha in service. Thank you so much for making us feel like a priority, every time we walk in its like VIP service. Thanks again More

Service I received a letter that there's a recall in my Mercedez Benz and I needed to call and set up appointment. I called and happy that they were able to g I received a letter that there's a recall in my Mercedez Benz and I needed to call and set up appointment. I called and happy that they were able to give me the time and day requested. Staff were friendly. More

Had a very pleasant experience in the showroom I was talking to Michael Zheng and Bright Friday in the showroom. Everything was well organized and went on smooth apart from the long wait which migh I was talking to Michael Zheng and Bright Friday in the showroom. Everything was well organized and went on smooth apart from the long wait which might have been due to the Saturday rush. More

good service Being assigned to the same service tech is important to me. He asked how I wanted to be contacted: by text or phone. I always choose phone to discus Being assigned to the same service tech is important to me. He asked how I wanted to be contacted: by text or phone. I always choose phone to discuss additional or potential maintenance problems. However, You have a yard guy with an attitude that I chose to bite my tongue on. I followed my wife there in my work truck to take her to work to save time for both you and me. He told me I couldn't park in the lot among the Mercedes at 7:00AM for 5 minutes with my Chev truck. He insisted I move it to the side of the building. I reminded him it would be for 5 minutes. Neither of us were happy but for 5 minutes I was not going to move again. I almost reminded him it is because of the "little people" like us that allowed him to have a job. More

Great guys to work with Keith in the sprinter fleet department was very knowledgeable and helpful with our purchase. When we picked up our vehicle he offered a very thorough Keith in the sprinter fleet department was very knowledgeable and helpful with our purchase. When we picked up our vehicle he offered a very thorough walk-through explaining all functions without taking up unnecessary time ours. Great overall experience. More

Service seemed to be through. Stori and Pepe had a problem finding my car keys when I went to pay for the service. They were professional and focused on solving the problem. It too Stori and Pepe had a problem finding my car keys when I went to pay for the service. They were professional and focused on solving the problem. It took some time, but they did what you would expect excellent employees to do dealing with an issue. More

great experience , Samantha was awesome Samantha was awesome, Very professional explained what needed to be repaired,Called with progress of work.Explained all the repairs at the end when I Samantha was awesome, Very professional explained what needed to be repaired,Called with progress of work.Explained all the repairs at the end when I picked up the car More