Mercedes-Benz of Seattle

Knowledgeable, friendly and trustworthy I thought my brakes were grabbing and brought my car in for an inspection. It turns out they were okay. A less scrupulous dealer might have gone ahe I thought my brakes were grabbing and brought my car in for an inspection. It turns out they were okay. A less scrupulous dealer might have gone ahead and performed a brake job. Instead, Brian, my service manager, said I had 10,000 more miles before a brake job. After the brakes were inspected, they took the car out for a test drive to confirm their opinion. The car was returned to later in the day, washed and with no bill. More

first time in for service First time in for service, loaner car was ready, everything was explained, car was ready on time. I was very satisfied with the experience. Too bad it First time in for service, loaner car was ready, everything was explained, car was ready on time. I was very satisfied with the experience. Too bad it rained on the way home after the great job they do washing your car More

No stress new car purchase Sales consultant, Phil Petty, made buying a new car fun. Phil is awesome! Blanca in Financing was awesome as well. I have purchased my last few Mer Sales consultant, Phil Petty, made buying a new car fun. Phil is awesome! Blanca in Financing was awesome as well. I have purchased my last few Mercedes from Bellevue. I’m glad I made the change to Mercedes Benz of Seattle! More

Overall good experience Michael did a great job and we really enjoyed working with him to buy the car. However, their pre-paid maintenance package (4-year) is almost 80% high Michael did a great job and we really enjoyed working with him to buy the car. However, their pre-paid maintenance package (4-year) is almost 80% higher than the suggested price in Mercedes-Benz's official website. When we were signing the paperwork, their finance team did not inform us of the price difference nor did they tell us what "extra" service they are providing. When we realized it a day later, it was already too late as it cannot be canceled. It would have been a wonderful experience More

Fantastic customer service from Phil If you are in the market for a car, go see Phil! He helped us meet all our needs & we ended up with our dream car. Phil is great- not pushy and so nic If you are in the market for a car, go see Phil! He helped us meet all our needs & we ended up with our dream car. Phil is great- not pushy and so nice and personable. Best customer service I have ever had at a car dealership. More

Awesome Service department was amazing! Outstanding customer service and super thorough in and out in a timely manner! Management was Super helpful and awesom Service department was amazing! Outstanding customer service and super thorough in and out in a timely manner! Management was Super helpful and awesome as well!! 😀 More

Quick, efficient, friendly service! This is the second time bringing my car in and have had great experiences thus far. Everyone is friendly, fast and efficient, great location too. High This is the second time bringing my car in and have had great experiences thus far. Everyone is friendly, fast and efficient, great location too. Highly recommended! More

Great Metris purchase Keith is a wealth of knowledge and got us set up with the perfect van for us, all things considered. I wish more options were available with a quicker Keith is a wealth of knowledge and got us set up with the perfect van for us, all things considered. I wish more options were available with a quicker turn around but that appears to be a Mercedes corp thing. More

Fantastic Experience Johnny was great to work with and made the entire experience fun. He answered all my questions, steered me in exactly the right direction, and got me Johnny was great to work with and made the entire experience fun. He answered all my questions, steered me in exactly the right direction, and got me into a great car at the price I was looking for. More

Very Disappointing Experiences with this Dearler This has been the most disappointing car buying and servicing experience in 40 years. My "CERTIFIED" Mercedes was delivered with numerous problems. This has been the most disappointing car buying and servicing experience in 40 years. My "CERTIFIED" Mercedes was delivered with numerous problems. Getting them resolved has taken almost 6 weeks and multiple trips to the dealer. I dropped my car off for service early yesterday to have the spoiler attached. The car had been delivered with the spoiler attached at only one end. I very specifically requested a call by 11AM so I could plan my day and plan the time to return and get my vehicle. After three hours I called but could not reach Elizabeth, the service adviser. Not receiving a call back, I called Elizabeth again an hour later. There was no return call. Another hour later I called and left another message. Again there was no call back. Another very disappointing interface with Mercedes of Seattle. More