Mercedes-Benz of Seattle

Generally good. They didn't tell me about some MB perks Sales are friendly and knowledgeable. They answered all my questions and made a good deal at the end. But they missed to explain some MB perks: mbrace Sales are friendly and knowledgeable. They answered all my questions and made a good deal at the end. But they missed to explain some MB perks: mbrace, free carwash etc. I had to figure out myself. Good experience overall. More

service Always great experience with my service Coordinator Liz. Very helpful. Shuttle service is excellent. Well informed and timely. Was easy to get an app Always great experience with my service Coordinator Liz. Very helpful. Shuttle service is excellent. Well informed and timely. Was easy to get an appointment. Drop off and pick up was punctual. More

Prompt and great service. First time owning a Mercedes. I expected a much higher service bill. Price was very reasonable, . Bill was our service representative. Friendly, v First time owning a Mercedes. I expected a much higher service bill. Price was very reasonable, . Bill was our service representative. Friendly, very approachable and on time! Thank you so much for all the excellent communication! More

Professionals, decent and excellent service providers . My son like that he was treated as an adult. I will be back for my other cars too. . My son like that he was treated as an adult. I will be back for my other cars too. More

Fixed my tire. Bryan was amazing!! As always. As was the r The loaner car guy is your best asset!! I miss Janelle. She was/is amazing. Your loss.. Brian is great as well. I always feel like a Princess The loaner car guy is your best asset!! I miss Janelle. She was/is amazing. Your loss.. Brian is great as well. I always feel like a Princess at MB Seattle! More

Not listening, not thorough My ML500 has a problem that is well-documented publicly, at one point investigated by the NTHSA. Brakes locking up at high speed, potentially deadly. My ML500 has a problem that is well-documented publicly, at one point investigated by the NTHSA. Brakes locking up at high speed, potentially deadly. The result was "brakes are working fine" and no attention to the known causes of sensors malfunctioning. Trouble lights went back on after driving 5 miles. $450 to put on a 25 cent hose clamp and still have all of the problems. The risk of another brake lockup still exists. More

Happy and Comfortable Experience The sales consultant, financial consultant and manager of Seattle dealership are very nice and let me feel very happy to have my first Mercedes-Benz. The sales consultant, financial consultant and manager of Seattle dealership are very nice and let me feel very happy to have my first Mercedes-Benz. Especially, the sales consultant, Michael Zheng, was super patient and treated me like friends to answer all of my questions and really care about what I think. This is my third time to purchase/lease car and is the best experience of my life so far. More

Exceeeding even high expectations from the appointment making to the greeting, through the loaner to the finished result, always excellent. Couldn't have a better "friend in the busin from the appointment making to the greeting, through the loaner to the finished result, always excellent. Couldn't have a better "friend in the business" than Brian Nelson. More

A pleasure to work with We Love Stori Haug and followed her to Seattle when she left the Tacoma. Her professionalism, friendliness and knowledge about what she does and how We Love Stori Haug and followed her to Seattle when she left the Tacoma. Her professionalism, friendliness and knowledge about what she does and how she supports us is amazing. As long as she is there, we will continue to do business with you. Again we love Stori. More

Mercedes of Seattle is the best I’ve been a customer going back to the Phil Smart era. I’ve always been satisfied with my experience. The staff is well trained, competent, and abov I’ve been a customer going back to the Phil Smart era. I’ve always been satisfied with my experience. The staff is well trained, competent, and above all motivated to provide good service. Things get done correctly the first time! More