Mercedes-Benz of Seattle

The decision of where to purchase a car was easy for me, Phil Smart is really the only choice, a dealership that could be trusted and is certain to be available in the years to come for any need that may ar Phil Smart is really the only choice, a dealership that could be trusted and is certain to be available in the years to come for any need that may arise. Working with Steve and Troy was a lot of fun. I needed a winter car that would be reliable and safe for my son and I. Steve was very well versed on all models and made sure that we selected the perfect car for our needs. Going the extra mile comes naturally to Steve, in this case a few more miles as he personally picked us up at our home the day everything was finalized. More

Originally I had visited the location on Pike looking for a specific vehicle. I was told the car was at their other location on Aiport Way S. in Seattle. The saleman was supposed to provide me with the add a specific vehicle. I was told the car was at their other location on Aiport Way S. in Seattle. The saleman was supposed to provide me with the address, and never came back. Phil Smart Sr. then came out, was very nice, and told me what the address was. I arrived at the Airport Way location and was greeted by a salesman that would not leave me to look at the cars on my own. I was stuck with him and his sales pitches. After looking around at other dealerships for a few weeks, I knew exactly what I was looking for, and the specs/prices on the other 36 ML350s in the Seattle area. It was absolutely shocking how overpriced Phil Smart's cars were. The condition of the vehicles was inferior to the others- the cars were not properly detailed, and one 2006 model was 11K over some of the comparable cars, also with warranty. The salesman told me he could probably sell this car to me (which I wasn't interested in) for 25K instead of the $34K sale price.... when I asked about the 2008 models I was interested, the salesman couldn't give me a price without leaving me for about 25 minutes to work with his sales manager. The sales manager basically told me that they couldn't give me a price until they looked at my trade in. I asked how much they could sell the car to me for, NOT how much the trade would be. They were full of smoke and mirrors, were everything but straight forward, cocky, arrogant, and extremely rude. The sales manager cost his rep a sale. I walked in (and out) as a single female and was treated like an idiot. The sales manager was incapable of answering any of my questions without B.S.... I'm not an amateur buying, and I know exactly how car sales work- I do similar financing at a regional level for a similar product. The guy should be fired- its salesmen like him that give car salesman a bad name. I can't imagine that Phil Smart Sr. has any idea of the character he has working for him on Airport Way. I'll stick with BMW and will make sure all of my friends do as well. More

The referred me to someone who was selling a used 420 SE, and buying something new. I made an appointment for a buyer's inspection at the shop on Pike Street, where I had taken previous MB's thank I had owne and buying something new. I made an appointment for a buyer's inspection at the shop on Pike Street, where I had taken previous MB's thank I had owned. When I called the owner to meet me there, she freaked, and then I got a call from the Service Manager at their airport way shop to bring it there instead. They did the inspection, which left me with more questions than answers (like x-needs to be fixed, but we need more time ($$$$) to diagnose. When I came to pick up the car, they had already given the report to the seller without my knowledge. They also REFUSED To give me any info. about the car, even though they had serviced it. When I called the owner, to negotiate, he said that he would not, and when I said that I had basically paid for a free diagnosis for his car, he said "yup". When I called Phill Smart to complain, they said that since the other people owned the car, they were allowed to see all the info., but that I was not able to see the history. No other dealer does this... EVER. More

Beware of this dealer, I wanted to trade in for a lease but had been advise to pay a higher than the regular lease rate monthly charge. Then the sale manager Garry told me is a typo on his computer, and t but had been advise to pay a higher than the regular lease rate monthly charge. Then the sale manager Garry told me is a typo on his computer, and then got back to me on the price that is still worse than the regular lease rate. I would defiinitly NOT buy from this dealer, to me Garry is totally not a honest person to deal with. More

I took my Mercedes S500 in because of the air neumatic shock problem. Apparently, my car has been sinking so I took it in to get it fixed and spoke with one of the technicians. He told me there could be a shock problem. Apparently, my car has been sinking so I took it in to get it fixed and spoke with one of the technicians. He told me there could be a number of reasons of why my car was sinking and that they need to run a diagnostic for $140/hr to see what the exact problem was. At first, they told me it could be the compressor, which was going to cost $1500 to fix or it could be the relay, which costs $53 or the fuse box, which costs $150. After bringing my car in and leaving there for 2 days, they had fixed it, which cost me $492 for the fuse box, relay and diagnostic & labor. As soon as I got in my car and drove it out of their lot, a "break lining" warning light came on. As I kept driving, I started hearing a metal to metal clanking sound under my car that I had never heard before my car was serviced. When I got home, I also noticed that there was fluid leaking under the car and my steering wheel vibrates when I drive it. I called the service technicians back, explaining my problems and they told me to bring my car back in so they can look at it again for another $140/hr for diagnostic! Basically, they fixed one problem and created another. I am very dissapointed in their business practice and level of customer service. I will never take my car back to that place as I have lost trust in the way that they conduct their business. More

Did not purchase my car here but the service was fantastic. I have a 2003 SL500 and the top would not close. I called my dealer and they had no repair vehicle and had sent all their technicians home fantastic. I have a 2003 SL500 and the top would not close. I called my dealer and they had no repair vehicle and had sent all their technicians home at 5:00pm, totally another story. Called Roadside Assistance and they called Phil Smart after my dealer couldn't help and Barrier of Bellevue outright refused to let their technician take the call. My car was towed to Phil Smart on saturaday afternoon and was repaired by wednesday. The hydraulic pump was gone and they overnighted it and repaired and checked out everything and even apologized for not getting it fixed sooner. That is great customer service. The staff is courteous and very friendly something not seen to often in todays society. Good Job! More

I have bought 3 cars from this dealer. My last purchase an 03 G500 has turned into a disaster. After waiting 6 months for a tow hitch, I found found out that you can't turn off the partronic sys purchase an 03 G500 has turned into a disaster. After waiting 6 months for a tow hitch, I found found out that you can't turn off the partronic system when you tow. So if you have a trailer behind you, you get an earful of high pitched noises when in reverse. This is a huge safetly problem. I brought this to the dealers attention. They said a fix would be coming out. After waiting 10 months, I finally pressed the issue, resulting in MBUSA telling me they wouldn't do anything about it. http://www.progear.com/mbusa.pdf Phil Smart agreed to in writting to pay for a high end audio shop to install a switch. I then had the audio shop put the switch in and gave Rick a copy of the bill to get reimburst. For the last 4 months they told me they were sending me a check (I have this in emails). After pressing the issue, Rick told me they paid the audio dealer directly months ago. Since the audio dealer is out of business I can't get my money back from them. I am surprised that after 4 months of telling me they were sending me a check, they are now telling me this. Now when I call both the John and Rick just hand up on me. Really poor customer service. More