Mercedes-Benz of Seattle

They do good work MB Seattle did good work on my car, taking care of several squeaks and rattles I was experiencing in the cabin. All of the work was done under the new MB Seattle did good work on my car, taking care of several squeaks and rattles I was experiencing in the cabin. All of the work was done under the new car warranty and there was never any consideration that it wouldn't be. The people in the service department were quick to help and friendly. There are only two issues I had, and they're minor. First is the amount of time it took to get the work done, which ended up being over a week as they had to order in some parts. Next is the fact that they wouldn't provide a loaner car at all unless "you bought the car from us or we have a history together" which seems to be far under the level of service I expect from Mercedes. There's a free shuttle service for the Seattle area, but in the future if I'm going to be spending the extra money to go to a dealer rather than an independent shop, I really expect a loaner vehicle. More

Stellar service advisor Had an issue with our Sprinter Camper and they were able to get me in same day and fix while I waited! WOW. Excellent service, people and dealership. Had an issue with our Sprinter Camper and they were able to get me in same day and fix while I waited! WOW. Excellent service, people and dealership. If we get a Mercedes, this will be our first stop. More

Loving my new fully loaded 2018 GLC!! I was helped by Stephan, Chris S and Janelle... it was a long process as it was my first time shopping for a car alone and I was nervous about this ty I was helped by Stephan, Chris S and Janelle... it was a long process as it was my first time shopping for a car alone and I was nervous about this type of investment. Ultimately I drove off the lot in my dream car super happy!! Janelle, the GSM helped ease my anxiety and also helped me get into the exact car I wanted! Overall they were very patient with me and I look forward to recommending my friends to this dealership! I am super happy with Mercedes-Benz of Seattle!! More

Very professionsal I bought a car at this dealership in 2015. Eli Sam was my sales person and I asked for him again. He showed me several cars and he did a great job I bought a car at this dealership in 2015. Eli Sam was my sales person and I asked for him again. He showed me several cars and he did a great job of showing me features and explaining how a lease works vs. a purchase. More

Airbag Recall Up till this last service (air bag recall), we've received exceptional service. After supplying the VIN and waiting nearly a month for parts, we show Up till this last service (air bag recall), we've received exceptional service. After supplying the VIN and waiting nearly a month for parts, we showed for the appointment however, our part had apparently been used in another vehicle. Waited another two to three weeks and called to check status. Our part was on-hand (no call advising it had arrived). We set an appointment and this, time got the recall taken care of. Frustrating experience. Twice paying before-hour access to get the rig out of storage and arranging time to get this recall taken care of, when the parts for our rig (per VIN) should have been available the first time around. On the other hand, we've been bringing our Winnebago Sprinter motorhomes to Seattle Mercedes ever since Seattle Mercedes constructed their new facility enabling service on the motorhomes. This is the FIRST "blip" in service we've ever noticed and we'll continue to refer our Winnebago International Travelers (WIT) fellow Sprinter Frame units to Seattle Mercedes. I am sorry to see that Seattle Mercedes has stopped washing serviced vehicles (at least the motorhomes) before turning them back to the owner (up till the last three trips in, the vehicle had always been washed). More

Amazingly quick auto buying experience ever had. Great job! If the front-desk or reception directs people to a waiting a lounge and sales meets them their would be great so we don't have to just wait at the fro If the front-desk or reception directs people to a waiting a lounge and sales meets them their would be great so we don't have to just wait at the front desk More

Purchase commentary They worked very hard to make the purchase of a new car, which can be a very painful, and undesirable experience as pleasant as humanly possible. F They worked very hard to make the purchase of a new car, which can be a very painful, and undesirable experience as pleasant as humanly possible. From the moment we entered the dealership and were greeted by Bright, we felt that we were in competent hands throughout the entire transaction as completed with Janelle. More

In and out. I had an appointment for a regular service at 8 am, but traffic was terrible and I arrived at 8:20. The still got me out in time for my 10:30 doctor' I had an appointment for a regular service at 8 am, but traffic was terrible and I arrived at 8:20. The still got me out in time for my 10:30 doctor's appointment Michael C. More

Good experience not so great shuttle service Service concern is addressed fully on my first visit. Shuttle driver who dropped me in the morning doesn’t know how to drive and is not polite not fol Service concern is addressed fully on my first visit. Shuttle driver who dropped me in the morning doesn’t know how to drive and is not polite not following road safety rules, unclean shuttle car. Even shuttle (Uber) was prompt and polite and great conversation. More

Top of the game in both professionalism and service I drive 32 miles just to bring my car to Mercedes Benz Seattle and I Live less than 5 miles from Mercedes Benz Tacoma. Liz Davis is the backbone of I drive 32 miles just to bring my car to Mercedes Benz Seattle and I Live less than 5 miles from Mercedes Benz Tacoma. Liz Davis is the backbone of that service department she is thorough she is fair but most of all she is kind and makes every customer feel like they are the only customer that service department has. I went on a busy Saturday where I could’ve fell like just the number, she kept me informed of the progress, she kept me informed of the price, and she kept me informed of the time. She came in under for price and time and exceeded my expectations far more then any other service department has. Liz Davis makes me want to be a Mercedes owner for life. More