Mercedes-Benz of Seattle

Excellent service, courtesy and responsiveness. Sharp staff and knowledgeable technicians. Best waiting room accomodations bar none. Sharp staff and knowledgeable technicians. Best waiting room accomodations bar none. More

Very bad service experience. Message experience was totally flawed: could not reach service representative: calls not returned. At pick up which was 2 hours later, I was forced t Message experience was totally flawed: could not reach service representative: calls not returned. At pick up which was 2 hours later, I was forced to appear in much later and in heavier traffic: no explanation of what was done: overcharged by 1/3 of cost: remedy unclear and no receipt for refund after second day. Receipt included notes about other service needs that were not mentioned to me verbally. Totally disappointed! My car was not listed as an option in final review The computer system dealer uses is totally outdated and impossible to navigate. Completing this review only reinforced an anger and frustration! More

Very friendly and attentive staff, focused on meeting all my needs. I’ve been satisfied with their service for almost 15 years my needs. I’ve been satisfied with their service for almost 15 years More

I’ve always had my car serviced here and it’s sustained a good quality of service. This most recent episode was no different. Pleasant staff, efficient check in and the quick offer of a courtesy car when i good quality of service. This most recent episode was no different. Pleasant staff, efficient check in and the quick offer of a courtesy car when it became apparent that extra parts were needed. Good communication throughout. I will keep coming back. More

Professional, organized, helpful, and courteous! Service is fantastic and the maintenance on the car exactly what was needed. Service is fantastic and the maintenance on the car exactly what was needed. More

I prefer Phil Smart over current owners. Current management has a lot to learn to move forward w excellence. I was happy w drop off and return people. Administration in house is on learning Current management has a lot to learn to move forward w excellence. I was happy w drop off and return people. Administration in house is on learning curve when making appointments. But man who was over seeing check in/out was pleasant and excellent to work with. More

Exelence service and nice people to deal with. I will recommend this to any other Mecedes owner I will recommend this to any other Mecedes owner More

Mr. William Bellacourt was my primary contact with the service. Informative, friendly, service completion was as estimated. Made for an excellent customer service. service. Informative, friendly, service completion was as estimated. Made for an excellent customer service. More

Service advisor is not returning my call, and when he did, he was lying about the availability and schedule. Very shady business practices. did, he was lying about the availability and schedule. Very shady business practices. More

I brought our GLC in for a repair. I had previously used another dealership for service and repairs, but their customer service has declined. I arrived at my appointment time and was i I had previously used another dealership for service and repairs, but their customer service has declined. I arrived at my appointment time and was immediately met and shown to a service representative. Arby was responsive to my concerns and answered my questions politely. I wanted to wait, so he escorted me to the waiting area which was stocked the canned sodas, snacks and a coffee espresso machine. The eating area had cafe seating as well as a separate area with couches and chairs. There is also an area with cubicles for working on your laptop with power connections. Arby kept me informed on the progress of the repair. In the meantime he got my extended warranty information, called in and received authorization for repairs. Completely seamless on my part! I am impressed and will continue to use MB of Seattle for all my business. More