Mercedes-Benz of Seattle

The worst customer service organization I have ever had to deal with and would not ever do business with them or recommend them to anyone. The issues are not just an individual but systemic throughout the to deal with and would not ever do business with them or recommend them to anyone. The issues are not just an individual but systemic throughout the service organization starting with the service manager. More

Way over priced and dishonest. My Sprinter sliding door stopped working. They wanted $200 in parts and $900 in labor. It was a broke cable. It cost me $28 and 2 hours labor. My Sprinter sliding door stopped working. They wanted $200 in parts and $900 in labor. It was a broke cable. It cost me $28 and 2 hours labor. More

Michael worked very hard to get our purchase processed. Four hours was a little more time than we had planned to spend, but we have our lovely Mercedes and are quite happy. Four hours was a little more time than we had planned to spend, but we have our lovely Mercedes and are quite happy. More

Excellent service as always. Sasha was great. Showed up without an appointment with a dead battery as he worked me in to the schedule. without an appointment with a dead battery as he worked me in to the schedule. More

We are extremely satisfied with the service received at the dealership. All our concerns were addressed and resolved in a timely manner. A big shout out to Sasha at service department for a quick and easy the dealership. All our concerns were addressed and resolved in a timely manner. A big shout out to Sasha at service department for a quick and easy experience Thank you More

Facilities are spectacular. Very busy. The customer service reps are good, however the turnaround times are slow. My sprinter was there for a week to complete a basic 30k check-up. Also, had to sign service reps are good, however the turnaround times are slow. My sprinter was there for a week to complete a basic 30k check-up. Also, had to sign a waiver in case there was damage to my vehicle due to the transients and drug addicts. More

I appreciate the service I receive when requiring assistance. Bill B. is always ready to help. How grateful I am. Barbara Moore assistance. Bill B. is always ready to help. How grateful I am. Barbara Moore More

Prices are higher since it is dealer, but work has always been to proper Mercedes specs and parts. Worth the extra. Nice people. Pleasant environment. been to proper Mercedes specs and parts. Worth the extra. Nice people. Pleasant environment. More

Recently purchased a 2022 GLC300 at MB Seattle. I worked with Michael Zheng (Sales Consultant) and I was able to finalize the deal in less than 2 hours. I’d like highly recommend Michael Zheng for anyone wh with Michael Zheng (Sales Consultant) and I was able to finalize the deal in less than 2 hours. I’d like highly recommend Michael Zheng for anyone who is looking to purchase/lease Mercedes Benz in Seattle area. More

Bill was great. Huge help all the way around and a pleasure to deal with. pleasure to deal with. More