Mercedes-Benz of Seattle

Amazing customer service, Great deal I pirchased an SUV Mercedes from Michael Zheng. He truly went above and beyond and made sure I find a car that not only fits my needs, but its car th I pirchased an SUV Mercedes from Michael Zheng. He truly went above and beyond and made sure I find a car that not only fits my needs, but its car that I love too. More

A 1 Service Great service, good location, comfortable waiting area, car drives better after service . I stayed at the dealership and Stori keep me updated. I wou Great service, good location, comfortable waiting area, car drives better after service . I stayed at the dealership and Stori keep me updated. I would like quotes on extended maintenance and extended warranties. More

MB Seattle is customer centric I had my 2010 MB serviced today and the scheduling, shuttle and service on my car was amazing. It it obvious that the team is thinking about the custo I had my 2010 MB serviced today and the scheduling, shuttle and service on my car was amazing. It it obvious that the team is thinking about the customer experience and I appreciate it! The service was a required airbag replacement and they washed and vacuumed my car. Impressive! More

Stormi Shines! Always remembers me and delivers service with a smile! Good or bad news is clearly explained verbally & in writing. Timely follow ups are standard pra Always remembers me and delivers service with a smile! Good or bad news is clearly explained verbally & in writing. Timely follow ups are standard practice. More

Best service ever! We always appreciate the fast, friendly and reliable service. Brian is great and gave us options on the services needed. We were in and out in no time We always appreciate the fast, friendly and reliable service. Brian is great and gave us options on the services needed. We were in and out in no time! More

Great sales people with positive energy. Our personal sales person Keith, was very helpful. His knowledge of the product, information, and accessibility was very much appreciated. We were abl Our personal sales person Keith, was very helpful. His knowledge of the product, information, and accessibility was very much appreciated. We were able to rely on his experience in making difficult choices. I felt like a valued customer. The general appearance of the Seattle showroom is impressive and comfortable with amenities. The purchase process and completion of paperwork was slow with too much delay. I was disappointed in the experience. More

concerns DISMISSED WAITING for a mishap due to a MALfunction IS POOR POLICY. At the beginning of my contract, I expressed concerns about my braking experience: STILL ex WAITING for a mishap due to a MALfunction IS POOR POLICY. At the beginning of my contract, I expressed concerns about my braking experience: STILL exists. An AVOIDABLE collision due to NO VISIBILITY IN TRAFFIC SHOULD be of concern to people that think so highly of themselves. More

The quality of service is fast declining After the service, the car was washed leaving cloth strips in the fender joints. I discovered them when I arrived home. They were hard to remove due t After the service, the car was washed leaving cloth strips in the fender joints. I discovered them when I arrived home. They were hard to remove due to the length of the strips. Last summer, when a left side light bulb was replaced by the "fast service experts", they had removed the handbrake release. When I received the car, the handbrake release was hanging loose. I went back to the "outside fast service", they somehow fastened it in. After driving a few weeks, I noticed that the brake release was not working properly. As time went by, it just got worst. Finally, I made an appointment to find out what is wrong. To my surprise, my service advisor (by the way, Bill is a very nice knowledgeable advisor) told me that the "unit has to be replaced. So it was. The job was completed in 2hrs, as promised, at the cost of $ 591.50 (Excluding tax)! $412.50 for a maximum of 2 hrs work! The part cost was $179.00. Well, do you want me to be happy with it? The hourly rate for the labor is $206.25. I sure can't recommend the car nor service to anyone. Lia Gredzens, CPA(retired) More

Annual Service My service appointment was taken care of on schedule and completed within the time promised. The work done was explained well and understandably. My a My service appointment was taken care of on schedule and completed within the time promised. The work done was explained well and understandably. My advisor,Sam Mountha,wasknowledgeable and courteous. Thanks to MB and Sam. More

It was AWESOME Stori treated me like I was a long time customer! My car had an issue that was extended warranty and I chose the Seattle dealership because of the di Stori treated me like I was a long time customer! My car had an issue that was extended warranty and I chose the Seattle dealership because of the disappointing service from dealerships own by Autonation (Jeep and Mercedes). Stori was able to get me in a week earlier, helped me understand the process as my car had to be towed in. She texted me to let me know it arrived, let me know when the tech evaluated it, when it was being serviced and when it was done. She originally gave me an estimate of Monday 12/10 but was done by Friday 12/7. I should say my car is a 2007 CLS550 that belonged to my son, a police officer and veteran who received a Purple Heart in the Battle of Mogadishu. I love this car and even though it is 11 years old, I am overjoyed I was treated with new car service. I have an extended warranty through July 2019, I will definitely be coming back for scheduled service and check up before that ends. More