Mercedes-Benz of Seattle

Pretty good Mercedes Seattle service department is a pretty decent place. There will always be ups and downs but my overall GREAT experiences have always been wi Mercedes Seattle service department is a pretty decent place. There will always be ups and downs but my overall GREAT experiences have always been with Stori Haug. I've never had to question whether my car was done right because she always comes back with thorough troubleshooting which takes us to the root of the issues. Stori has also been clear about optional service possibilities during the annual appointments with detailed discussions on the benefits and potential aging issues that the optional services are projected to help. Stori is truly WONDERFUL!!! Loaner desk: The last couple times have proven to be challenging. Today's pickup had me standing at the desk for a solid 10 minutes before anyone was able to help. If the desk is so busy, why does management not step in to simply assure customers they are being helped and start the basic paperwork process? Someone kept walking by saying they called the person and that he would be back when he finished with another customer, but why was it that not a single other person at another one of the desks in the entry bay was able to help, instead of just telling me to wait? What about the person that kept telling me that the guy would be over to help? Very challenging. Stori is amazing - thank you so much!! More

Bill Bellecourt is a FANTASTIC service advisor. Bill makes the service experience effortless and a pleasure. Friendly approach coupled with in-depth knowledge of the Mercedes Benz automobile. Alway Bill makes the service experience effortless and a pleasure. Friendly approach coupled with in-depth knowledge of the Mercedes Benz automobile. Always attentive and he provides regular updates on your automobile. More

Great service and a fast transaction I've bought a lot of cars over the years, and most of the time it has been a painful experience. Mercedes-Benz of Seattle went out of their way to mak I've bought a lot of cars over the years, and most of the time it has been a painful experience. Mercedes-Benz of Seattle went out of their way to make the experience as fast and as painless as they could. Michael, my sales rep, was enthusiastic about showing me the cars I was interested in. He waited patiently while I went over every detail to make sure I got the right Mercedes-Benz. When we negotiated price, he and the sales manager were fair and quick to respond. And they came out to my house to pick up my trade in! Just a great experience all around and I love my car. More

Satisfied Customer I saw this 2016 Ford Feista SE hatchback online. I was excited to test drive. After my test drive I made an offer and after negotiations was able to c I saw this 2016 Ford Feista SE hatchback online. I was excited to test drive. After my test drive I made an offer and after negotiations was able to come to what I thought was a fair deal. I love my new commuter car. Thank you Emi Balan and a very special thank you to Rachel Abielmona the Finance Manager. I can’t say enough about her she was so friendly, personable, very knowledgeable. All around good person. Keep smiling I could tell you love your job, it made my car buying experience delightful. More

Outstanding Customer Service! - Michael Zheng was very knowledgeable. Help successfully closed the deal. The acted rapidly, gave constructive suggestions in selecting the vehicle. - Michael Zheng was very knowledgeable. Help successfully closed the deal. The acted rapidly, gave constructive suggestions in selecting the vehicle. I was impressed by their finance team, they are knowledgeable what they do. Mr.Rob was great asset to their company. More

Wow! Wonderful experience! An experience I will enjoy over and over as they maintain my new 4x4 Sprinter. Bob Barlow took exceptional care of me. We worked together to come up w An experience I will enjoy over and over as they maintain my new 4x4 Sprinter. Bob Barlow took exceptional care of me. We worked together to come up with a plan to take care of my needs. They far exceeded all of my expectations. As a mater of fact all the staff and crew are incredibly polite and wonderfully helpful. They expeditiously got me back on the road. Thank you! More

Excellent Service Rep but Car dirty My customer service rep was excellent but when I got the car back it was more dirty than when I brought it in. The new tires had also not been cleane My customer service rep was excellent but when I got the car back it was more dirty than when I brought it in. The new tires had also not been cleaned so they had strange white stuff on then from the mfg. Not quite the hi-end service more typical of MB. More

car in for B service, completed on time. courteous treatment Service tech Bill Bellecourt makes a service appointment quick and easy. The staff is friendly and efficient . I just love coming to Seattle Mercedes- Service tech Bill Bellecourt makes a service appointment quick and easy. The staff is friendly and efficient . I just love coming to Seattle Mercedes-Benz. More

great service Was handled super friendly by Bill Bellecourt as part of a regular Plan B maintenance. Work was done quickly, on time, and under the price estimate.. Was handled super friendly by Bill Bellecourt as part of a regular Plan B maintenance. Work was done quickly, on time, and under the price estimate...I always ask for Bill, he's been great over the years. More

Service was amazing Guys you are amazing! I like your services also the customer service you have ! Specially I would like to say thank you Stori you’re amazing and so fr Guys you are amazing! I like your services also the customer service you have ! Specially I would like to say thank you Stori you’re amazing and so friendly. More