Mercedes-Benz of Seattle

Excellent Customer Care I bought a 2018 C300 new last Aug. & am so happy I chose Mercedes of Seattle. I visited the Bellevue dealership twice & nobody ever came out to greet, I bought a 2018 C300 new last Aug. & am so happy I chose Mercedes of Seattle. I visited the Bellevue dealership twice & nobody ever came out to greet, let alone help me, either time...and I walked the entire lot waiting for a salesperson! So even though I live/work on the Eastside I am extremely happy I bought in a seattle because their team, all the way from Sales to Service, has been exemplary! 5 stars for sure!!! More

Great Customer Service I had an emergency situation with my 2018 GLC 300 when my instrument panel kept registering a PSI problem with my tires. Tire pressure was shown off I had an emergency situation with my 2018 GLC 300 when my instrument panel kept registering a PSI problem with my tires. Tire pressure was shown off on all four tires despite having them checked at two Firestone establishments, the instrument panel continued to register an urgent error. I decided to take a chance and rush my vehicle into the dealership and see my representative Mr. GLOVER. Although I could see that he was extremely busy with a stack of jobs that yet needed to be addressed, he yet factored me into the day, and saw that my issue was resolved. I felt very comfortable and safe when my vehicle was returned to me. I want to especially thank him, Peppy, and the entire team that took care of me. Awesome Job Guys! More

Install of Nav Maps Brian kept me informed of progress during installation since it was taking longer. Then had others helping me with setup of command center and discove Brian kept me informed of progress during installation since it was taking longer. Then had others helping me with setup of command center and discovered a problem with Command knob which scheduled another appt to see what might be problem. More

Always exceptional service I’ve never had bad service, it’s always been exceptional service, flexible scheduling, and high quality work. From the friendly driver Charles who get I’ve never had bad service, it’s always been exceptional service, flexible scheduling, and high quality work. From the friendly driver Charles who gets me to and from work to Bill the service rep who always makes sure the car is fixed right the first time. More

Good work on my SMART CAR Although I could Not see the work they did for my Recall. i new it was done correctly. they also checked the air in my tires and adjusted them (Dash Although I could Not see the work they did for my Recall. i new it was done correctly. they also checked the air in my tires and adjusted them (Dash light was OFF when got car back) It was that added time that passed. they did good and washed my car also. as part of their service. Thank You. More

the best! love my car so much but more importantly, love how john creseto helped me to leave with it the same day at the right price! love my car so much but more importantly, love how john creseto helped me to leave with it the same day at the right price! More

Repair Airmatic Suspension Proper diagnosis of compressor weakness. Also noticed battery failing. Replaced both parts and vehicle 100% again. Customer service communicated i Proper diagnosis of compressor weakness. Also noticed battery failing. Replaced both parts and vehicle 100% again. Customer service communicated issues well, obtained ok to proceed with repairs. Excellent transport arrangements to and from work place. More

CL 65 A Svc All in... O complaints...greeting, suggested additional service, short wait time....and free latte" All past service has been performed at deal All in... O complaints...greeting, suggested additional service, short wait time....and free latte" All past service has been performed at dealership Thank you, Dean More

Said I didn’t have a problem when I did My screen was fluttering and I brought it in to be fixed. They said there was no problem and returned it to me. I had to videotape the screen several My screen was fluttering and I brought it in to be fixed. They said there was no problem and returned it to me. I had to videotape the screen several times and bring it back to service depot with the video proving there was a problem. Charged me for a tire in the loaner car too. I don’t believe I did that to the tire. More

Whatever it takes attitude to meet customer expectations Had a car problem on Sunday morning, dropped off vehicle at dealer same day and Monday morning received update with ETA and cost. Service team exceed Had a car problem on Sunday morning, dropped off vehicle at dealer same day and Monday morning received update with ETA and cost. Service team exceeded expectations by beating both estimates. More