Mercedes-Benz of Seattle

First service vice call This was my first service since we purchased the car. My service advisor, Bill, was courteous and even finished the work half an hour earlier than his This was my first service since we purchased the car. My service advisor, Bill, was courteous and even finished the work half an hour earlier than his original estimation. More

Smooth experience and friendly service great Great experience, no pressure, Josia helped us track down the car with the options and trim that we were looking for. We didn't feel pressured into a Great experience, no pressure, Josia helped us track down the car with the options and trim that we were looking for. We didn't feel pressured into a car that wasn't the right fit. More

Great Service. Couldn't be happier with my new Benz This was the first car I have ever purchased. Jo Evans did a great job in helping me find the car that is right for me. Staff was super friendly, coul This was the first car I have ever purchased. Jo Evans did a great job in helping me find the car that is right for me. Staff was super friendly, couldn't be happier with the service I got. More

Happy with recent visit Came in for recall issue. Bob was super nice, helpful and treated me well. Bob even offered me a quick wash of exterior. Also, they took care of m Came in for recall issue. Bob was super nice, helpful and treated me well. Bob even offered me a quick wash of exterior. Also, they took care of my tire air caps per my request. More

HELPFUL & KNOWLEDGEABLE SERVICE ADVISOR ! Delightful experience from start to finish! The Service Advisor (Brian Nelson) was extremely impressive. Very knowledgeable with great advice. He Delightful experience from start to finish! The Service Advisor (Brian Nelson) was extremely impressive. Very knowledgeable with great advice. He clearly explained the service and answered all of my questions. More

Grinding gears behind the dashboard A very loud grinding gear noise behind the dashboard was detected. I used my phone to send a video of the sound to the service department. Stori, at A very loud grinding gear noise behind the dashboard was detected. I used my phone to send a video of the sound to the service department. Stori, at the service desk, had prepared my service writeup when I dropped off the car and they began work on it right away. I left the service center for work with the expectation the work would be complete by 3 pm. Before 3, I received a call indicating the work had been completed, on time and all parts were in stock. In this 21st century instant communication environment, combined with the power of a smart phone to identify and record the sound, send it to service and have everything ready when I arrived indicates Mercedes of Seattle and Stori Haug know how to provide exceptional customer service. Finally, under the terms and conditions of "DealerRater.com" the link is not working, so this review is submitted without any knowledge of the "Terms and Conditions" of Dealer Link. More

Outstanding service and attention to details! I have been having my car service here for over 10 years. The service I received on my most recent visit was the best I’ve ever received since I boug I have been having my car service here for over 10 years. The service I received on my most recent visit was the best I’ve ever received since I bought the car. Storey was at the top of her game. She’s by far the best service rep I have dealt with at this dealership. More

Excellent service. quality product. Michael Zheng was very helpful in this purchase. We communicated by phone, email and fax since I live in Salem, Oregon. Michael delivered the vehicl Michael Zheng was very helpful in this purchase. We communicated by phone, email and fax since I live in Salem, Oregon. Michael delivered the vehicle and went over the features and we concluded the transaction in my home. The best buying experience. Thank you, Michael. More

great service for an emergency I needed to have my car fixed in an emergency and they made room for me in their schedule and fixed it quickly. Thanks to Bill for being such a great I needed to have my car fixed in an emergency and they made room for me in their schedule and fixed it quickly. Thanks to Bill for being such a great service rep. More

Smooth, timely, friendly service Samatha my service advisor is THE BEST. Kept me informed, explained the work needed and was very very pleasant to work with. Loved having a loaner Samatha my service advisor is THE BEST. Kept me informed, explained the work needed and was very very pleasant to work with. Loved having a loaner car. More