Mercedes-Benz of Seattle

Great experience today getting heater blower fixed. Really appreciate having coffee available on a grey Seattle day. Really appreciate having coffee available on a grey Seattle day. More

Dealership is fine. Pricing of services to cars lacks transparency. An expensive repair should be fully justified with perhaps an upper limit and calculated on hours of Pricing of services to cars lacks transparency. An expensive repair should be fully justified with perhaps an upper limit and calculated on hours of labor with an effort to do as few hours as necessary. This job was bid at labor $2000.00.and all inclusive was 3250.00 to replace a malfunctioning part in the steering column. I asked service what they were going to do but beyond that I had no idea whether it would take 2000.00 worth of labor. Whether it did ie did not that is what I paid. Pretty hefty to get an electronic malfunction in the lock system. But I had no choice so I paid the rate as established. Was it justified? I have no idea. Hard to feel.goid about that kind of cost but it is what it is at this dealer. I had a previous bid on things that needed to be done and it was a full $1000 00 more than what I was able to get it done for. In this case specific to mercedes electronic malfunction with only 50k miles I needed this dealership service. I don't believe this is necessarily an issue with this mercedes dealer so for these kinds of things I will always need this dealership or some Mercedes specific service place. More

The worst customer service organization I have ever had to deal with and would not ever do business with them or recommend them to anyone. The issues are not just an individual but systemic throughout the to deal with and would not ever do business with them or recommend them to anyone. The issues are not just an individual but systemic throughout the service organization starting with the service manager. More

Way over priced and dishonest. My Sprinter sliding door stopped working. They wanted $200 in parts and $900 in labor. It was a broke cable. It cost me $28 and 2 hours labor. My Sprinter sliding door stopped working. They wanted $200 in parts and $900 in labor. It was a broke cable. It cost me $28 and 2 hours labor. More

Michael worked very hard to get our purchase processed. Four hours was a little more time than we had planned to spend, but we have our lovely Mercedes and are quite happy. Four hours was a little more time than we had planned to spend, but we have our lovely Mercedes and are quite happy. More

Excellent service as always. Sasha was great. Showed up without an appointment with a dead battery as he worked me in to the schedule. without an appointment with a dead battery as he worked me in to the schedule. More

We are extremely satisfied with the service received at the dealership. All our concerns were addressed and resolved in a timely manner. A big shout out to Sasha at service department for a quick and easy the dealership. All our concerns were addressed and resolved in a timely manner. A big shout out to Sasha at service department for a quick and easy experience Thank you More

Facilities are spectacular. Very busy. The customer service reps are good, however the turnaround times are slow. My sprinter was there for a week to complete a basic 30k check-up. Also, had to sign service reps are good, however the turnaround times are slow. My sprinter was there for a week to complete a basic 30k check-up. Also, had to sign a waiver in case there was damage to my vehicle due to the transients and drug addicts. More

I appreciate the service I receive when requiring assistance. Bill B. is always ready to help. How grateful I am. Barbara Moore assistance. Bill B. is always ready to help. How grateful I am. Barbara Moore More

Prices are higher since it is dealer, but work has always been to proper Mercedes specs and parts. Worth the extra. Nice people. Pleasant environment. been to proper Mercedes specs and parts. Worth the extra. Nice people. Pleasant environment. More