Mercedes-Benz of Seattle

Sasha was really great to work with and gave me exceptional service. He actually wheeled me around in a chair because I was using a cane and everyone at the dealership thought that was great fun. exceptional service. He actually wheeled me around in a chair because I was using a cane and everyone at the dealership thought that was great fun. More

Great service. My Gle needed an A-Service. It was completed in reasonable amount of time. My Gle needed an A-Service. It was completed in reasonable amount of time. More

Arby was great to work with , as usual ! He was prompt and efficient in assisting me. He was prompt and efficient in assisting me. More

Horrible service! They left my coolant lid opened after the service. And i think they didnt fill in the coolant fluid as well which later causing my coolant system shu They left my coolant lid opened after the service. And i think they didnt fill in the coolant fluid as well which later causing my coolant system shutdown in the middle of the road in 4 days. I had to call the roadside assistance to haul my car to dealer. Waste my entire day. More

Worst service department I have ever dealt with. Mercedes-Benz Sprinter vans are also very unreliable vehicles and constantly have issues. I have owned every major brand of cargo van and sprinter va Mercedes-Benz Sprinter vans are also very unreliable vehicles and constantly have issues. I have owned every major brand of cargo van and sprinter vans are a definitely not dependable. I put my van in the shop and they did not even start to work almost a week later! They never give you a solid date of when your repair will be complete. I had an issue with my van last summer because of a check engine light and the turbo leaking it was repaired under manufacturers extended warranty This summer the same problem happened and they told me that it’s not covered under warranty even though I had documentation showing It was. The service department does not answer phone calls they do not respond to text messages they didn’t even let me know when my van was completed. Also my service advisor “Jason” goes missing and just left me in the dark, nobody lets me know the progress of my vehicle repairs. The Mercedes-Benz customer service line is also of no help. they will pretend to listen to you but will actually do nothing at all. Save yourself some money and headache avoid Mercedes-Benz sprinter vans. More

My service advisor (Arby)was very professional and courteous, his customer service was outstanding: knowledgeable, great communication, professional and helpful, Would highly recommend,thanks a lot Ar courteous, his customer service was outstanding: knowledgeable, great communication, professional and helpful, Would highly recommend,thanks a lot Arby. More

Courteous and clear explanation of the car issue. Good follow through by Scott. Provided loaner which was appreciated Good follow through by Scott. Provided loaner which was appreciated More

Julie’s attention to detail and timeliness is amazing. She manages the service on 3 of my Mercedes Benz and we love her. She manages the service on 3 of my Mercedes Benz and we love her. More

Sasha was really helpful in guiding and getting the car in the best shape and check. in the best shape and check. More

After we parked the car for maintenance, we shared our issues with William. Everything was noted. Anetha, the manager offered us a loaner to use while waiting for our car. We were getting updates through issues with William. Everything was noted. Anetha, the manager offered us a loaner to use while waiting for our car. We were getting updates through the whole process. it was also suggested that we will Come back the next day to correct all the issues. After telling William that we live in Silverdale, he said that they will finish it as soon as they can. We drove to town for a little shopping and lunch and when we came back, we were told the car would be ready in 15 minutes. Every time we take our cars (we have 2) for maintenance, we always get a 5 star service. Customer service has always been outstanding all these years. We always enjoy the time we spend for maintenance, we don’t go hungry because of the available drinks and snacks provided. We appreciate the great and outstanding customer service. We tell our friends and families the great customer service we enjoy in Mercedes Benz of Seattle. More