Mercedes-Benz of Seattle

I recently had a service visit for two concerning issues: a 12V battery error and an illuminated Check Engine Light. I was immediately impressed by the team's professionalism and communication. ​Sasha handl a 12V battery error and an illuminated Check Engine Light. I was immediately impressed by the team's professionalism and communication. ​Sasha handled the initial vehicle intake, explaining the process clearly and setting a positive tone for the visit. Afterward, Trevor provided a fantastic follow-up. He thoroughly explained the diagnosis, detailing exactly what had happened with my vehicle and the steps required for repair. His ability to communicate complex issues so nicely and his reassuring manner kept my mind completely at ease. ​It's rare to find service staff who combine technical expertise with such excellent customer care. Highly recommend the Seattle service team, especially Sasha and Trevor! More

Why must we always deal with surveys. All went well and required service performed. Well All went well and required service performed. Well More

A great personal touch experience with clear communication and excellent service. Very much appreciate Jacob and team every time I am there. communication and excellent service. Very much appreciate Jacob and team every time I am there. More

Bill correctly diagnosed issue and returned vehicle next day for less than quote, while making scheduling appointment easy. day for less than quote, while making scheduling appointment easy. More

All staff very friendly and took care of my needs promptly. Nice setting in waiting area. Great coffee and water and snacks available. Check with me often for update on service. Washed car and ev promptly. Nice setting in waiting area. Great coffee and water and snacks available. Check with me often for update on service. Washed car and even the windows inside and oust. Lovely. Great staff. Care of service explained and price reasonable. More

Bill Bellecourt is an incredible service representative and I have worked exclusively with him for several years. He is knowledgeable, trustworthy, provides timely information and provides outstanding cu and I have worked exclusively with him for several years. He is knowledgeable, trustworthy, provides timely information and provides outstanding customer service. He is a major reason I continue to have my CLK cabriolet serviced at Seattle Mercedes. More

Kelsey was very nice to easy to work with. Highly recommend if you’re looking for a new car Highly recommend if you’re looking for a new car More

The staff was friendly, informative and attentive. Sam was great. So was Ty, the driver. Sam was great. So was Ty, the driver. More

Excellent service done promptly. Car performance has been improved.. Bill B’s guidance and advice on the timing of maintenance care is always very helpful to me Car performance has been improved.. Bill B’s guidance and advice on the timing of maintenance care is always very helpful to me More

Sasha's assistance was greatly appreciated, and I found him to be approachable. He provided me with a detailed explanation of the required actions. Thank you Sasha! him to be approachable. He provided me with a detailed explanation of the required actions. Thank you Sasha! More