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Mercedes-Benz of Shrewsbury
Shrewsbury, MA
164 Reviews
At Mercedes-Benz of Shrewsbury we strive to meet and exceed the expectations of each individual customer who walks through our doors. We are thankful for the opportunity to serve you in all your car purchasing and servicing needs. Our knowledgeable and professional staff is here to assist you throughout the process
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 12:00 PM - 4:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
By Type
Showing 164 reviews
March 10, 2012
every member of the staff spoke to me.the salesman was so down to earth I was lost. I was never pressured to buy. Randy understood my needs & wants. I will return again, my wife would love one of the autos down to earth I was lost. I was never pressured to buy. Randy understood my needs & wants. I will return again, my wife would love one of the autos in that showroom. Barry,Chris,& Sean were great also THANK YOU ALL Bryan E Shoum More
by shoumbryan
Employees Worked With
Randy Wheeler
Helpful January 26, 2012
On Tuesday January 10, 2012 I walked into the Mercedes-Benz dealership of Shrewsbury and was greeted with friendly faces and smiles. I was offered assistance and asked to be sure to let anyone i Mercedes-Benz dealership of Shrewsbury and was greeted with friendly faces and smiles. I was offered assistance and asked to be sure to let anyone in their team know if I had any questions, however, never once was I pressured or harassed by the sales team while leisurely considering my options in the showroom and outdoor lot. With the assistance of Adam Orlando, I was able to test drive the 2012 GLK350 on the spot from which I should note, an impressive number of GLKS in varying colors and options was available to meet anyone's needs. Before I knew it, I fell in love with the vehicle and walked out within the hour with a brand new GLK. Adam and his colleague, Glenn Shaw, both were extremely helpful in facilitating the paperwork process making it actually an enjoyable and exciting experience for me. Since the purchase I’ve received an impressive 3 follow up customer service calls from Adam, Glenn, and the General Manager, Aidan Power, ensuring I was still satisfied with my vehicle. I'm extremely pleased with the recent purchase and would recommend Mercedes-Benz of Shrewsbury, the staff, and of course the vehicle to anyone looking for a well-rounded, safe SUV. More
by jperry7321
Employees Worked With
Adam Orlando, Glenn Shaw, Aidan Power
May 27, 2011
Beware when purchasing from this dealer!! I test drove and purchased my car on a Friday and it was delivered to me on Wednesday. Between the time I signed and the car was delivered someone had put a 1000+ and purchased my car on a Friday and it was delivered to me on Wednesday. Between the time I signed and the car was delivered someone had put a 1000+ additional miles on the car. Dealer tried to tell me I must have been reading the trip odemeter versus the actual car odemeter when I first test drove the car. Um, really? Pretty sure I know the difference between the two. Additionally, the mileage on my purchasing paper work and the mileage advertised were what I saw the day I purchaed the vehicle. Sounds like to me someone had some fun with my car that weekend. More
by ahuffman0511
Employees Worked With
Joe Casey and Aidan Power
November 12, 2010
Mercedes Benz of boylston is no more and THANK GOD. They have built a beautiful new dealership next to their BMW dealer in Shrewsbury on route 9. They have great customer service and great prices compared t have built a beautiful new dealership next to their BMW dealer in Shrewsbury on route 9. They have great customer service and great prices compared to Herb Chambers. They always inform me of whats going on in a timely manner and they really seem like they would do anything for you. More
by mshiner77
Employees Worked With
Timothy Holland, Darren Young
