Mercedes-Benz of Shrewsbury - Service Center

2 months my car sat. Water was left in the trunk under the spare tire. Water was left in the trunk under the spare tire. More

Went out of way to make my service experiance great. highly recomend asking for Ryan highly recomend asking for Ryan More

Service on my Spinter RV Prompt, courteous service. I was very pleased with the professionalism and quick communication. I'll have all my service done at MB Shrewsbury. Tha Prompt, courteous service. I was very pleased with the professionalism and quick communication. I'll have all my service done at MB Shrewsbury. Thank you and keep up the good work. More

VIP Treatment - ThankYou! Time and again, when we bring our Mercedes in for service, my wife and I are always warmly greeted by Jamie Rodriguez who sold us our vehicle. He alwa Time and again, when we bring our Mercedes in for service, my wife and I are always warmly greeted by Jamie Rodriguez who sold us our vehicle. He always helps us fill out the service form and asks us if we have any issues or concerns. He takes our keys and moves the car onto the lot for us for service the next day. He treats us like we are VIP and my wife and I love that. He is a perfect example of what post sales customer service is all about! More

Great Customer Service Emile Colon was my service advisor at Mercedes of Shrewsbury . Words can’t describe how nice this person was. I have to say in this day in age when Emile Colon was my service advisor at Mercedes of Shrewsbury . Words can’t describe how nice this person was. I have to say in this day in age when people are usaually so businesslike it feels like you’re just a number or the person doesn’t really care , Emile went above and beyond the call of duty helping me. There were some issues regarding the repair of my vehicle as I have wheel and rim on my warranty. The wheel and tire company would fix the rims , but not the tires . He was so apologetic and sincere. Sadly, I’ve become used to people (as many of us have) that say sorry like they don’t care or are almost very robotic. He actually treated me like a family member despite the issues with my car . He made my day. This man belongs in service to people because he’s so personable . I could go on and on about the little things he did for me like set up my bluetooth in the loaner before I left, so I could listen to music, but I’d be here writing forever . All and all, I never expected such great customer service at a car dealership. I highly recommend Emile Colon if you have any issues with your car . He’s knowledgeable, professional and has a warm engaging personality . You can tell he loves his job and working with people despite how frustrating it can be!!! More

Great Servcie We had a major warranty issue and Dustin managed the entire process l. Excellent communication and just a great friendly chap. Also, the Service Manag We had a major warranty issue and Dustin managed the entire process l. Excellent communication and just a great friendly chap. Also, the Service Manager, Lance was involved, again, just a great experience. Been serving my cars there for 9 years and will keep doing so in the future. More

Service is Great. Dustin and Lance awesome I have been taking my cars here in the summer and get excellent service. The same quality that I get in Palm Beach Florida. The Wagner family trea I have been taking my cars here in the summer and get excellent service. The same quality that I get in Palm Beach Florida. The Wagner family treats us like family at both MB and BMW where I first met Lance the Service Manager. Dustin is truthful and caring and knows my needs. More

Very Poor Service by Mercedez Shrewsbury non professional, non cooperative, rude, no customer service Just care about charging money and no frienfliness. I am disappointed overall with Merce non professional, non cooperative, rude, no customer service Just care about charging money and no frienfliness. I am disappointed overall with Mercedez Benz Sevice department. More

Stay Away "Last Warning" Bought a new 2015 C400 at this dealer. It was great. Love the car no issue utill went through three set of tires within a year and half. I purchase Bought a new 2015 C400 at this dealer. It was great. Love the car no issue utill went through three set of tires within a year and half. I purchased two set of tire within 7 mounts. I also paid for alignment each times. I'm currently driving on the third set of tires that I just put it on in May. I notice the tire not worn evenly. The outside is bald and the inside look fine. I called the Shewbury Mercedes Benz Service to discuss about it. They agreed to take a look and comeback and said. Oh yeah! definitely your alignment off and fix it for free of charge.. Duhh.!,, I know that, but how and why? Last time I got new tires and paid for alignment now my car out of alignment within 6 month? So, they fix the alignment this time. Did they? I don't know. All I know because they did not do good job now I have to buy another set of tire which is four now. Ya all know costly every time these Mercedes need service, but not the point. The point is how the xxxx I went through four set of tires since I own the car in June 2015? Let start with sell departments. They was supper nice with us. Got a bunch of service. Includes two drive axel under warranty that broke. Rattle noise from the engine that they could not fix. They told me there is rattle snake live inside the engine. Jk! They could not tell me what it is. It so anoiring. Three of door led is dead. Ask for map update three time. Never got done. Now went through tires issue. I think the car is great, but it having issue. It need someone really know how to fix these issue. That why I paid high price for service. Not like an Toyota. This dealer nothing but give me a excuse and not give me correct answer. Not not tell people stop buy car here especially MERCEDES. Buy car here go somewhere else to service the car. They will screw up you car even more. One more thing. My wife affair to call up these people. I love to call them to scream their ear up. I asked my wife why you so affair to call them? She said they not very nice. That's a true. I think my wife feel not welcome and not being honest. So, it your choice to make not my. Just stay out of this service department. Go somewhere else, but if you do just keep one thing in mind. Those people in that service department need to paid their bill too. You the one will help them paid for it. My experience with this dealer is done. Now I drive my xxx to Norwood every time I need service. Good Luck people hope you still love your Benz, because I still do. Peace More

Stay away!! Bought my brand new 2015 GLK, first time bringing in for oil change at 10k Miles. Dustin is the person at front desk sat me down at his desk. Dustin t Bought my brand new 2015 GLK, first time bringing in for oil change at 10k Miles. Dustin is the person at front desk sat me down at his desk. Dustin then register my car in for service. He gave me a form to sign saying the service would cost $295. In my mind, i was wondering why it cost so much for an oil change. I didn't think of much and waited for an hour for my car to finish. When it's time to pay, i asked Dustin why it cost triple the price just for an oil change. He then stated, you didn't pay for the oil change alone, you paid for a Mercedes A Service package that include all these type of inspections, and he gave me an inspection list. I was like, wait a minute, why do i need to pay for this package? My car is only 10k miles, nothing wrong with it. All i want is just an oil change, why are you not telling me all this in beginning. If i had an option to pick for an oil change or your package, i'd just pick my oil change service. Dustin then goes well i thought you knew and service already done for. It's my first time bringing in my car, how would i know about all these gimmicks they trick you into buying. I was upset so i called in requesting for a service manager to call me back. I waited a day with no calls so i ended up calling myself. I spoke with Tim, the service department manager. Tim said, you've signed stating you're paying for this service and there's nothing we can do. I clearly told Tim that i was blindsided and tricked into committing for a service which i don't need. But Tim refuses to offer credit back to me and suggest me calling the corporate after i asked to speak to general manager and district manager. Here i am, feeling ripped off, unsatisfied with their service and will never go back there again... recommend to stay away from these thirsty blood suckers.. More