Mercedes-Benz of South Charlotte

My experience with buying cars could be summarized with "if I had a good experience, it's been fluke" untill March 1, 2014 when I, along with my wife and daughter paid a SECOND visit to Felix Sabates Merce "if I had a good experience, it's been fluke" untill March 1, 2014 when I, along with my wife and daughter paid a SECOND visit to Felix Sabates Mercedes-Benz dealership of South Charlotte. The fact is, we live 150 miles away in Evans Georgia with a not so impressive MB dealership located 10 miles from our home in Augusta GA. In late January, we decided to trade up from our GLK (which we purchased new from the Sabates dealership) to an E-350. In early February we stopped by the Augusta GA MB dealer and was immediately welcomed by an ambitious sales person who proved knowledgeable about the E-350 and available inventory. Not satisfied we were getting a "good deal" based on what was on their lot, my wife contacted Mr. Darius Brown who collaborated with his sales manager (Georgia Buys) to find the exact car we were looking for, down the last detail. Moreover, this search was performed in a matter of minutes, saving US time! The key points that I wish to make are: Integrity- From the first phone call to driving off the lot. Comfortable- Darius, Georgia, Fred and the rest of the Sabates team were most sincere and made us feel welcomed and wanted, almost like we owned the place. Because of our positive buying experience, my daughter plans to trade her S-40 Volvo in for the CLA and I'm looking hard at the ML and GL. I have shared our experience with neighbors and friends and recommend Felix Sabates Mercedes-Benz of South Charlotte without hesitation or reservation. More

I have purchased many automobiles over a number of years. This was the most comfortable and memorable of them all. Jeff Gourd worked with us in professional manner and the entire sales group was ver years. This was the most comfortable and memorable of them all. Jeff Gourd worked with us in professional manner and the entire sales group was very accommodating. You feel like you are part of a family. All future purchases will be with this dealership and Jeff is our man. More

Mr. Kimrey has sold us our last couple of cars. We have always enjoyed working with him. He as always been very professional towards us as well as very personable and friendly. When South Charlotte lost Du always enjoyed working with him. He as always been very professional towards us as well as very personable and friendly. When South Charlotte lost Duke Craig as a sales professional my husband went to Darrell and told him that we wanted him to help us on our next car which was my e55o. I think we were very pleased with the process. My husband calls on Darrell occasionally when he needs help on his car. Big or small Darrell is always there to help and it has nothing to do with selling a car. It's fantastic customer service!!!! We remember these little acts of kindness. More

My purchase was a very interesting experience. We initially made contact with John Glaser, and he was very helpful. I found the car online and made initial contact with him via phone. He went out of initially made contact with John Glaser, and he was very helpful. I found the car online and made initial contact with him via phone. He went out of his way to send me pictures of everything I requested. Unfortunately we are from out of town and had to drive to see the car on a weekend. We were a little late for our meeting and John had another client he was working with. So we got the "INTERESTING" opportunity to meet Adam Putnam to do the deal. I do understand that he was not aware of all the conversations that John and I had, but the deal was done, pending a test drive and visual inspection. Needless to say Adam was not very helpful and very uneducated on the Lexus SUV. It would have been a more pleasurable experience if we could have just test drove the car and left a check with no interaction from Adam. Then after all the "lackluster" attitude and several hours to get the deal pulled together, he tells us there is no spare key! This was just "icing on the cake" for a terrible situation. I kept my cool and went over to John and asked if he could take care of this for me. He said that he would and kept the deal together. When a sales person tells you after everything has been done that you have just bought a car for nearly $50k but we are not providing you a spare key??? His exact words were,"sometimes these things happen and we don't provide keys if it is not a Mercedes(or car we carry)". I hope you feel as I do and that this is not the way the issue should have been handled, but maybe that is your policy and I was just misinformed. Again, the store was beautiful and everyone was very polite and helpful(except our salesman), from Marc in the payment office to the lady at the front desk we enjoyed speaking with all of them. Just felt like we got stuck with the salesman with "no leads for the day". Please note that John Glaser was very helpful and is taking care of the only issue we had still pending. I appreciate him doing the right thing. To end this with rant on a lighter note, It is never good when you purchase a car and the salesman(Adam) couldn't even figure out how to get the tag on the car!!! Wow!!! You know you are dealing with a expert! Thanks for all your time and I appreciate the experience. I am in Sales as well and have reevaluated my sales team after this purchase. Shaun Murphy More

Another great experience with Gary Childers and Mercedes Benz of South Charlotte. Purchasing a new 2014 E350 Sport Sedan for my wife to replace her 2012 Acura TL. This will be the 5th Mercedes we have pur Benz of South Charlotte. Purchasing a new 2014 E350 Sport Sedan for my wife to replace her 2012 Acura TL. This will be the 5th Mercedes we have purchased with Gary's assistance, and he is the most knowledgeable and professional salesman I have ever worked with. I highly recommend Gary and Mercedes Benz of South Charlotte to all my friends and clients. More

I have known Gary Childers for 20+ years and have been working with him ever since he joined Mercedes-Benz of South Charlotte and he is the man to see! He is so easy to work with and remembers what we li working with him ever since he joined Mercedes-Benz of South Charlotte and he is the man to see! He is so easy to work with and remembers what we like in our cars when we go to order a new one. He has wonderful follow-up and it is a delight to work with him! Fred Rees is so nice and knowledgeable about the vehicles and is very helpful in getting you to know your new car! I would recommend working with both Gary and Fred! The service at this dealership is fantastic! It is first class all the way. They make you feel special no matter what year or model you drive. They go out of there way to make sure you are happy with the service they provide. I would highly recommend this dealership even if you did not purchase a Mercedes from them for service since if is a far superior experience than at the competitors in the Charlotte area. More

Great experience and I will be referring friend to work with Mr. Darius Brown and the dealership without a doubt. The show room was good and people very friendly with Mr. Darius Brown and the dealership without a doubt. The show room was good and people very friendly More

We purchased 2 pre-owned Mercedes-Benz vehicles from Adam Putnam during a 6 month period in 2013. Adam Putnam was our sales consultant both times and was nothing less than stellar. He provided us with great Putnam during a 6 month period in 2013. Adam Putnam was our sales consultant both times and was nothing less than stellar. He provided us with great attention to detail and made sure that we got not only a great deal, but exactly what we were looking for. He has great communication skills and is very straightforward but not the least bit pushy. He is very knowledgeable and took his time in showing us different options. We never felt pressured. He was truly a pleasure to work with and a great, Christian, family-oriented salesman - certainly not what you would or might expect from a typical high end car salesman. We love both of our vehicles (GL 450 and ML350) and will most certainly come back to Mercedes Benz of South Charlotte and Adam for all of our needs in the future. We have been very pleased with all aspects of our interactions at M-B of S. Charlotte - from Adam, to Fred the delivery manager, to Ken the finance manager, to Barry in service and everyone in between. Thank you! More

From the moment you walk in to this dealership you are treated with great respect and attentiveness. As a woman buying her own car I wanted to be taken seriously and to be given the same price a man woul treated with great respect and attentiveness. As a woman buying her own car I wanted to be taken seriously and to be given the same price a man would. I was greeted by Darrell Kimrey and he was kind and professional. I went to two other Mercedes dealerships in Charlotte but neither of them followed up with me with pricing. As a business owner I can be very critical of my customer service experiences, but Darrell was perfect. He was never pushy and always followed up with me. I have and will continue to recommend him and this dealership for their stellar service! More

My mother and I both bought cars from Darrell at this dealership because of the customer service we received there. We shopped other dealerships in the city and no one returned our calls or followed up. dealership because of the customer service we received there. We shopped other dealerships in the city and no one returned our calls or followed up. Darrell answered all of our questions and never made us feel rushed into a decision. He is great and you can tell he loves what he does. He knew his product well and took the time to explain the options we had. Not only is he professional but also took the time to send a card with a gift to my husband and I for our newborn baby. If you are spending your hard earned money and want incredible service, you have to visit this dealership and ask for Darrell! More