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Mercedes-Benz of Sudbury
Sudbury, MA
2,941 Reviews
Our core philosophy to give drivers the best car buying experience possible is what separates us from our competitors. By providing incentives like our Smart Pricing Guarantee which enables you to get your money back or exchange your choice of model within certain parameters, we ensure that the car you keep is one that satisfies you. You can trust our team to uphold the "one car at a time" approach, giving you the value you deserve.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 AM
Tuesday 8:30 AM - 8:00 AM
Wednesday 8:30 AM - 8:00 AM
Thursday 8:30 AM - 8:00 AM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 2,941 reviews
October 15, 2022
An outstanding magic team where a professional sales person as Vito would make your journey at Mercedes Benz a happy experience from the first minute you walked in till the minute you walk out with your person as Vito would make your journey at Mercedes Benz a happy experience from the first minute you walked in till the minute you walk out with your new GLC 300. I got my new car on my birthday, it was the most amazing experience I had…Vito, Danny Yatin and Jonny you are an efficient and excellent team . Thank you Vito you made my day great! Thanks Mb of Natick More
by Wima
October 14, 2022
Jonny Pham and Nycolas Vicente have been wonderful to work with. My husband and I appreciated there approach and patience throughout the test drive, purchase and car orientation experience work with. My husband and I appreciated there approach and patience throughout the test drive, purchase and car orientation experience More
by Ehwheatley
October 14, 2022
Brian always puts the customer first and does all he can to meet their needs and make sure they are satisfied with the work completed. Thank you all at MB Natick to meet their needs and make sure they are satisfied with the work completed. Thank you all at MB Natick More
by kevintroy5KTroy100
Employees Worked With
October 13, 2022
Jonny is such a great guy! He knows everything! The new features are amazing! He is so nice that I can just text him at anytime if I have any questions about the car he always He knows everything! The new features are amazing! He is so nice that I can just text him at anytime if I have any questions about the car he always replied right away! So does Christian! I supposed to meet with another sales person for some reason I met Christian instead. I felt so happy that I actually met Christian. The whole experience was great, efficient and professional. That was the fastest and most satisified auto experience I have ever had. I would strongly recommend Christian and Jonny! If you ever go to Mercedes of Natick, just ask for Christian and Jonny, they will surprise you!!! More
by aries
October 13, 2022
I am very happy with the customer service and the authenticity of the people here. Hopefully it stays that way here. authenticity of the people here. Hopefully it stays that way here. More
by Vitaliy N.
October 12, 2022
Very efficient and professional. Both leadership and employees obviously take pride in what they do. Made the whole process of buying a car painless, no pressures like you often get Both leadership and employees obviously take pride in what they do. Made the whole process of buying a car painless, no pressures like you often get at other car dealerships. They have definitely taken car sales to a new, much more enjoyable level. My sales person, Vito, was amazing as well as Johnny Pham who took time to train me on all tricks and nuances of the car. Definitely a 5-star review for both! More
by Vera
October 12, 2022
Saena Nikolas was outstanding helping my wife and me in our search for an SUV to replace our Toyota Camry Hybrid. She was honest, polite and put in extra time to help us get a 2014 Volvo XC-90 inspected by our search for an SUV to replace our Toyota Camry Hybrid. She was honest, polite and put in extra time to help us get a 2014 Volvo XC-90 inspected by our mechanic. She was polite, persistent and great to work with at Mercedes-Benz of Natick. We will definitely call her if we see another car at the dealership we're interested in. - Brad and Chris More
by Bradley Bauler
Employees Worked With
Saena Nikolas
October 12, 2022
Easy to book, excellent communication, convenient location, love having a loaner car. Professional staff from drop off to pick up. location, love having a loaner car. Professional staff from drop off to pick up. More
by kwnicksa
Employees Worked With
Laila , Luis Aguasvivas, Abdul Khalid
October 11, 2022
When ever I call about my car, they put me in touch with my service coordinator, Scott immediately he gets me an appointment with a loaner car. From the the first person I meet, when I get to the dealship my service coordinator, Scott immediately he gets me an appointment with a loaner car. From the the first person I meet, when I get to the dealship to when I drive it away everyone is so polite, helpful and efficient! A rare find. More
by Barbaratully
Employees Worked With
The fellows who greet you, the fellow helping you with your car loaner, the fellows who give you a ride home, Scott Masterson
