Mercedes-Benz of Sudbury

Mercedes-Benz of Natick is a great dealership. It has attractive and comfortable areas for customers who choose to wait while their autos are being serviced. The staff is both friendly and competent. M attractive and comfortable areas for customers who choose to wait while their autos are being serviced. The staff is both friendly and competent. My advisor, Brian Breidegam, explained the work that was going to be done and answered all my questions. I was confident that my car would be well-cared-for and that the service would keep it running optimally. More

Brian helped me with getting my car properly assessed and serviced . He followed up during the day and had the car ready when promised serviced . He followed up during the day and had the car ready when promised More

Saena was great to work with. She is very professional, engaging, and nice work with. She had excellent advice thought the process and I could feel she had my best interest as much as the dealer's. She was engaging, and nice work with. She had excellent advice thought the process and I could feel she had my best interest as much as the dealer's. She was well informed of the status of my CPO 2018 GLS550. She made sure I was comfortable with the car options, car condition and car price. After I bought the car and when I was picking it up I noticed that the rear tow hook cover was missing, the 1st owner lost it somehow. She organized with the parts department to get the piece and it was available for me to pickup 2 days later. She also got a sales person to show my wife and myself all the options that the car has and to make sure we are comfortable with all the functionalities. Overall one of the best dealership experiences I have had buying a car and I have had plenty. More

Vito was absolutely amazing from the moment I entered the dealership. He was/is courteous, friendly, very knowledgeable about the vehicles and was an overall a pleasure to work with in ordering a vehicle. dealership. He was/is courteous, friendly, very knowledgeable about the vehicles and was an overall a pleasure to work with in ordering a vehicle. I would highly recommend particularly Vito in terms of Sales, but honestly the entire dealership was super friendly, respectful, and attentive. Vito, Kolls, and Jonny were an incredible team on the day/week of delivery and helped me with all the paperwork in addition to teaching me all the new tech associated with the vehicle. It is truly a personalized experience. 100% they have my repeat business and I can't wait to work with the service dept in the future. More

Jonny is knowledgeable and a very patient teacher. He showed me the features of the car, loaded the software and volunteered to teach my son at a later date. Great ! showed me the features of the car, loaded the software and volunteered to teach my son at a later date. Great ! More

Luis was great! He took my car in right away and kept me totally up to date on progress for repair .Easy to be a customer there totally up to date on progress for repair .Easy to be a customer there More

Johnny is very informative and professional and showed me a lot interesting features that my car has. Thank you Jonny. me a lot interesting features that my car has. Thank you Jonny. More

Courteous and professional staff who want your service experience to be the best ever. They succeeded at giving me the positive experience that I have been accustomed to. experience to be the best ever. They succeeded at giving me the positive experience that I have been accustomed to. More

Salesperson and his team were very knowledgeable and professional. The entire experience was a pleasure. My car was spotless when delivered professional. The entire experience was a pleasure. My car was spotless when delivered More

Johnny explained all the cool feature in details. He explained how to use them from the owner’s perspective and offered some neat tricks. Super helpful !! explained how to use them from the owner’s perspective and offered some neat tricks. Super helpful !! More