Mercedes-Benz of Sudbury - Service Center

Brian from the service department delivered outstanding support. He assisted me in scheduling the appointment and ensured that the issue was thoroughly addressed. It was truly a five-star experience! support. He assisted me in scheduling the appointment and ensured that the issue was thoroughly addressed. It was truly a five-star experience! More

Great polite people when buying car but when I had problem with car I never felt so disrespected and treated so rudely in my life dealing with this dealer. Dont buy used car here please go elsewhere problem with car I never felt so disrespected and treated so rudely in my life dealing with this dealer. Dont buy used car here please go elsewhere trust me. More

They installed new app for the remote start, but it couldn’t work but I had to pay $314 , they couldn’t help couldn’t work but I had to pay $314 , they couldn’t help More

Excellent service. I usually work with Brian, in the service department, he always goes the extra mile, getting timely appointments, communicating status, etc. Brian is I usually work with Brian, in the service department, he always goes the extra mile, getting timely appointments, communicating status, etc. Brian is a straight shooter and he cares about his clients. Highly recommend him. More

Johnny and Sara were amazing. My car buying process was smooth. The help to get familiar with the car technology with Johnny was amazing also. Love the Natick Mercedes Benze team My car buying process was smooth. The help to get familiar with the car technology with Johnny was amazing also. Love the Natick Mercedes Benze team ! I will come back for my Wife GLC ! More

Everyone was wonderful. I showed up with a low rear tire. The greeter found a screw in the tire, Fred checked for availability, I walked to Panera for lunch, and returned I showed up with a low rear tire. The greeter found a screw in the tire, Fred checked for availability, I walked to Panera for lunch, and returned to a clean car with a plugged tire for $36. A real bargain and the reason that when something goes wrong with my car I go straight to Natick. More

Good but no one seems to know all of car’s technology. First technician could not figure out why high beams could not go on. First technician could not figure out why high beams could not go on. More

Brian was great. ! I called today and even tho the service department being completely booked, Brian made sure to get my vehicle in for service. Completely satisfied, ! I called today and even tho the service department being completely booked, Brian made sure to get my vehicle in for service. Completely satisfied, great communication from Brian, and my visit was a 10/10 Thanks, Paul Yogo More

Great service due to Jeison’s, the Customer Service Rep, outstanding communicating updates on our car. He was polite, detailed, knowledgeable and professional! Very pleased by this Service experience. A outstanding communicating updates on our car. He was polite, detailed, knowledgeable and professional! Very pleased by this Service experience. Also, Nick was welcoming and provided excellent service on providing us with a courtesy car. Nick reviewed and explained the functions of this car. Both Jeison & Nick are definitively 5 Star Employees! Thank you! More

Brian delivers excellent friendly , knowledgeable service …over the years I have been confident in his work …over the years I have been confident in his work More