Mercedes-Benz of Sudbury - Service Center

Luis in service is great! I am EXTREMELY happy. I live very close to a different Mercedes dealer who had been "doing" work on my car for the last couple years yet it was never I am EXTREMELY happy. I live very close to a different Mercedes dealer who had been "doing" work on my car for the last couple years yet it was never fixed. I came to Natick just for an oil change because the other dealer never has time for those, and Luis and the techs took control of the situation and re did some of the work plus more! could not have asked for a better professional! More

First-class service! I had a positive and honest service experience with my 2014 CLA. Mercedes-Benz Natick my new service place. I had a positive and honest service experience with my 2014 CLA. Mercedes-Benz Natick my new service place. More

Jonny Pham was super helpful setting up my Bluetooth for music in my car. Thank you music in my car. Thank you More

Jonny was awesome got me connected to Mercedes me connect efficiently. Thank you, I can now operate my car on my phone connect efficiently. Thank you, I can now operate my car on my phone More

Terrific service from Fred and the team as usual! ! I will only get my car serviced at Mercedes-Benz Natick. Will not go anywhere else. They are very trustworthy, and that is a quality hard to find th ! I will only get my car serviced at Mercedes-Benz Natick. Will not go anywhere else. They are very trustworthy, and that is a quality hard to find these days. More

Luis in service is great. Fast Efficient. Took the car in quickly, had repairs done next day. Expensive but worth it. Fast Efficient. Took the car in quickly, had repairs done next day. Expensive but worth it. More

Brian, my service advisor, was exceptionally effective and helpful. He kept me aware of the steps being taken and the time of completion. The job was done well and as promised. and helpful. He kept me aware of the steps being taken and the time of completion. The job was done well and as promised. More

I am 76 years old and have lived a life surrounded by cars. I began my relationship with MB Natick back on the early ‘90s, both purchase and service, I can only say that they provide service like no on cars. I began my relationship with MB Natick back on the early ‘90s, both purchase and service, I can only say that they provide service like no one More

The service was done quickly and only needed parts were changed. I did a clear communication during the process. changed. I did a clear communication during the process. More

Outstanding is the best way to describe them. They went above and beyond to help us. We arrived 25 minutes prior to their closing on a Saturday with a tire that had a hole in the sidewall. Our They went above and beyond to help us. We arrived 25 minutes prior to their closing on a Saturday with a tire that had a hole in the sidewall. Our arrival was unannounced. Within 20 minutes they had us in a loner car and all of the paperwork for a new tire was done. It turned out we needed two tires and they arranged for everything. The communication was excellent. They could teach a class in customer service. It does not get any better that theirs. More