Mercedes-Benz of Sudbury - Service Center

To date my experience is limited has been limited to the service department as I leased my vehicle from another Mercedes dealership. They have been professional and very kind to me under certain difficult c service department as I leased my vehicle from another Mercedes dealership. They have been professional and very kind to me under certain difficult conditions with my current vehicle, including safety issues. More

Manny did a great job during my recent visit at the dealership. He is highly knowledgeable and professional specialist! Totally recommend him anyone needed service. dealership. He is highly knowledgeable and professional specialist! Totally recommend him anyone needed service. More

Had last minute service for B services and 4 new tires. We live a distance away now and called on Wednesday for a major service on Friday. And a loaner car. Couldn’t be happier. We live a distance away now and called on Wednesday for a major service on Friday. And a loaner car. Couldn’t be happier. More

Brand new dealership with experienced,, knowledgeable service technicians who take care of you. Recommend for all after purchase needs. service technicians who take care of you. Recommend for all after purchase needs. More

Very professional! Kept me updated about my vehicle every step of repairing! Will definitely be back!! Kept me updated about my vehicle every step of repairing! Will definitely be back!! More

Very professional and knowledgeable. Gave a great luxury experience one hopes to receive. Everything went exactly to plan with great communication. Gave a great luxury experience one hopes to receive. Everything went exactly to plan with great communication. More

The dealership was clean, well organized and everyone was friendly. I was greeted as soon as I drove in and even pointed out the state inspection was due. was friendly. I was greeted as soon as I drove in and even pointed out the state inspection was due. More

Thank you for your help in getting my sprinter van back on the road and running! on the road and running! More

Was previously a customer of a different dealership. Had an urgent need for a state inspection, called the store and they told me to come in. I was greeted by Manny and he took the car directly to the b Had an urgent need for a state inspection, called the store and they told me to come in. I was greeted by Manny and he took the car directly to the back. He walked me around the dealership and made sure that I was comfortable in the waiting area and got me a cup of coffee! Within the next 30 minutes, he came back and said that there was wear on the rear tires and recommended replacement. As well, he notified me of upcoming service interval. I authorized the replacement of the tires and then went on the Internet and saw that Manny’s price for the tires was better than you can get online!!! When the car was finished, Manny came over and personally walked me through what would be needed on the next visit, and gave me all of his contact information. He also told me there was a discount coupon for my service that was due on the next visit. About a month later, we went back for the service. There was an odd noise inside the car and we knew it would take several days to diagnose. Manny gave me a loaner car that had 9 miles on it, that’s right brand new! The service interval was completed and the diagnosis of the noise took several days and all along the way I would get texts and updates from Manny. When the car was done, he told me to come in at my convenience and we went to pick it up and the car was fully washed and vacuumed. You couldn’t ask for better service, Manny is clearly dedicated to and passionate about what he does. He is all about excellent service and communication. Manny knows what to do to earn loyalty and build trust. We are now customers for life! More

⭐⭐⭐⭐⭐ I had a wonderful experience at this dealership’s service department. Joshua was very professional, friendly, and helpful. They explained everything clearly, completed the service on time, and made service department. Joshua was very professional, friendly, and helpful. They explained everything clearly, completed the service on time, and made sure my car was in great condition before I left. I truly appreciate the excellent customer service and care. Highly recommended! More