Mercedes-Benz of Sudbury - Service Center

This service visit was for the scheduled maintenance B, sticky parking break release and state inspection. Requested services were done to my satisfaction except the cost of service. Oil leak was found and sticky parking break release and state inspection. Requested services were done to my satisfaction except the cost of service. Oil leak was found and reported to me, but it was conveyed as not urgent therefore postponed for future visit (too much money for one visit). The parking break pedal assembly was apparently not in stock, therefore I had to leave for one more day. Could they have known stock status and communicated earlier before I had to ask? This vehicles is 2016 E400 model with just 26800 miles and only cruised and driven leisurely, but the parking break pedal has to be replaced and the oil leaks already? I understand any machine can break down at any time, but what about the Mercedes quality the manufacturer is advertising all the time? I am very much disappointed with the Mercedes quality and reliability. I like this dealership for both sales and services. I have purchased two Mercedes cars and serviced here, but I get sticker shocks almost every time I visit for services once the warranty expires. I am not sure what anyone can do about that as long as services get done at the dealership. More

Mercedes Benz Of Natick is a great dealership to work with with their sales and service team I can’t say enough about them with with their sales and service team I can’t say enough about them More

Professional. Wee-managed, very well-trained staff of sales people as well as a service department that excels at rapid response times. Wee-managed, very well-trained staff of sales people as well as a service department that excels at rapid response times. More

scott materson was excellent. he listened to all my concerns and took care of all of them. i was very pleased... he listened to all my concerns and took care of all of them. i was very pleased... More

Foreign Motors West is terrific! I've been a customer for 12 years. Abdul was knowledgeable, professional and very helpful yesterday! I've been a customer for 12 years. Abdul was knowledgeable, professional and very helpful yesterday! More

Excellent service department. Fred is very knowledgeable and professional and ready to help. Always a great experience. Fred is very knowledgeable and professional and ready to help. Always a great experience. More

The salesperson at this dealer named Vito, took the time going over all possibilities to get another lease or buy my leased car going over all possibilities to get another lease or buy my leased car More

Scott is excellent. He is prompt and considerate as well as knowledgeable and practical. Highly recommend. He is prompt and considerate as well as knowledgeable and practical. Highly recommend. More

I love this Mercedes dealership. From the drive up, to the friendly and personalized treatment of the service representative, to the ease of obtaining a courtesy vehicle, the custom From the drive up, to the friendly and personalized treatment of the service representative, to the ease of obtaining a courtesy vehicle, the customer service is impeccable. Scott Masterson could not have been more helpful or accommodating. In addition to my annual car service, I requested that my rear passenger fender, which had sustained a cosmetic paint scrape, be buffed. The service department was able to make it look brand new. I highly recommend this team. More

After buying a used SL 550 elsewhere, I took it in for a minor cosmetic repair. These guys are awesome. Competent, professional, organized. They ordered the spare part, booked the service appointment 5 d minor cosmetic repair. These guys are awesome. Competent, professional, organized. They ordered the spare part, booked the service appointment 5 days later, got me in and out of the shop exactly as promised at the price they quoted. Will definitely bring my Mercedes back here for service in the future! Thanks Abdul! More