Mercedes-Benz of Sudbury - Service Center

Scott Masterson was a wonderful help to me while I was away from home, visiting in the Natick,MA area. His prompt, courteous, and efficient attention in scheduling my repair was greatly appreciated. Tha away from home, visiting in the Natick,MA area. His prompt, courteous, and efficient attention in scheduling my repair was greatly appreciated. Thank you! Dr. Samuel Gottesman Saratoga Springs,NY More

Scott, was great at Mercedes-Benz in Natick. Super attentive and intuitive about my needs with my vehicle. Explained everything and honored rebates that were important to me. Very lucky to have Super attentive and intuitive about my needs with my vehicle. Explained everything and honored rebates that were important to me. Very lucky to have found him as an advisor after many long years of happiness with another vendor. Young lady that handles loaner vehicles was fantastic and i only wish I remembered her name! More

The experience was great - work was done and I received information on upcoming work that would be needed. Nice not to have surprises. information on upcoming work that would be needed. Nice not to have surprises. More

I have been a customer of this dealership location for over 25 years. It is conveniently located near where I live so it makes it easy to drop off and pickup my car for service over 25 years. It is conveniently located near where I live so it makes it easy to drop off and pickup my car for service More

I’ve tried a few Mercedes dealerships in the area for both sales and service and can say, without reservation, that Natick is the best dealership in the area. The service department is top notch, and the both sales and service and can say, without reservation, that Natick is the best dealership in the area. The service department is top notch, and the customer service provided by Scott Masterson is extraordinary. Communication is excellent, and they always go above and beyond to make sure you and your car are taken care of. More

I can count on Scott Masterson to make a service appointment seamless and always appreciate his top-notch customer interaction. Brian B stepped in to help as I was a little early and Scott was worki appointment seamless and always appreciate his top-notch customer interaction. Brian B stepped in to help as I was a little early and Scott was working with another customer. Both were knowledgeable and professional. More

$300 for a replacement key for a 1999 e 320 is TOO much to pay .. even for a Mercedes to pay .. even for a Mercedes More

Abdul and company put a lot of effort into finding a rare replacement part for my C300. Highly recommended replacement part for my C300. Highly recommended More

Abdul was the best! True to his word, efficient and the best representative at Natick Mercedes Benz that I have ever had in all the years I have been going there. True to his word, efficient and the best representative at Natick Mercedes Benz that I have ever had in all the years I have been going there. More

Abdul in the service department is highly professional, discerning and attentive to every detail a customer needs or wants. He is the consummate professional. Working with him always leaves us with full s discerning and attentive to every detail a customer needs or wants. He is the consummate professional. Working with him always leaves us with full satisfaction in our choice to buy from and work with the Herb Chambers Mercedes dealership. Abdul is an exemplary standard bearer for exceptional service. More